Customer Service | Booking Cruises

Evermore Travel LLC; Boston (MA); Remote; USD 60,000 - 80,000; Part time

Job summary

A travel planning company is seeking a Customer Service Representative to assist clients with cruise bookings. This remote role offers a flexible schedule and requires strong communication skills. Ideal candidates have a passion for travel and enjoy helping clients plan memorable experiences. Training and support are provided for a successful career in the travel industry.

Benefits

Flexible remote work environment

Exclusive travel discounts

Personal and professional development opportunities

Qualifications

• Strong communication and customer service skills.
• Friendly, professional demeanor.
• Ability to work independently and manage time effectively.

Responsibilities

• Assist clients in selecting and booking hotel accommodations.
• Respond promptly to client inquiries via phone, email, or chat.
• Maintain detailed records of client interactions and bookings.

Skills

Strong communication

Customer service skills

Friendly demeanor

Positive attitude

Job description

Overview

Job Title: Customer Service | Booking Cruises

Company: Evermore Travel LLC

Job Type: Flexible Schedule | Remote Work

About Us: Evermore Travel is a trusted travel planning company specializing in personalized vacations, hotel accommodations, cruises, and group travel. Were committed to delivering excellent customer service and helping travelers create unforgettable experiences around the world.

Position Overview: We are looking for friendly, detail-oriented individuals to join our team as Customer Service Representatives focused on cruise bookings. In this remote role, you will assist clients with researching, planning, and securing cruise accommodations that fit their preferences and needs. This position is ideal for those who enjoy helping people, love travel, and thrive in a virtual work environment.

Responsibilities

• Assist clients in selecting and booking hotel accommodations
• Provide accurate information on hotel amenities, pricing, and availability
• Respond promptly and professionally to client inquiries via phone, email, or online chat
• Maintain detailed and accurate records of client interactions and bookings
• Collaborate with team members to ensure seamless client experiences
• Stay updated on hotel offerings, travel trends, and industry changes
• Attend virtual training sessions and team meetings

Requirements

• Strong communication and customer service skills
• Friendly, professional demeanor and positive attitude
• Comfortable working independently and managing time effectively
• Basic computer skills and a reliable internet connection
• Interest in travel and helping clients plan memorable stays
• Previous experience in customer service, hospitality, or sales is a plus but not required

What We Offer

• Flexible, remote work environment
• Full training and access to industry resources and tools
• Supportive team culture and mentorship
• Income-earning possibilities based on performance
• Exclusive travel discounts and perks through industry partners
• Personal and professional development opportunities