Customer Service & Billing Specialist

Alliedbeverage; Elizabeth (NJ); Hybrid; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K plan with company match

Life Insurance

Long Term Disability

Flexible Spending Account

Employee Assistance Program

Pet Insurance Plan

Job summary

Allied Beverage Group in Elizabeth, NJ is seeking a customer-focused service liaison to support internal and external teams with deep product knowledge. You will respond to email and Service Cloud cases, assist a 400+ salesforce and 7000+ customer base, and resolve invoice discrepancies efficiently.

The role emphasizes problem solving, collaboration across departments, and delivering accurate information to drive sales operations. Competitive pay with full benefits is offered.

Qualifications

• Experience delivering high-quality customer service via multiple channels.
• Ability to navigate Service Cloud and CRM systems to resolve requests.
• Strong communication and problem-solving skills with attention to detail.

Responsibilities

• Monitor and respond to service requests to ensure customer satisfaction.
• Handle inbound calls, emails, and CRM cases for product, technical, and billing inquiries.
• Support a large sales team and a broad customer base with timely resolution.
• Escalate issues and communicate status to cross-functional teams.
• Process invoice discrepancies and ensure accurate pricing and RIPs.

Skills

Customer service

Communication

Data entry

Problem solving

Critical thinking

CRM systems

Tools

Service Cloud

CRM systems

EPOD workflow

Job description

Allied Beverage Group in Elizabeth, NJ is seeking a customer-focused service liaison to support internal and external teams with deep product knowledge. You will respond to email and Service Cloud cases, assist a 400+ salesforce and 7000+ customer base, and resolve invoice discrepancies efficiently.

The role emphasizes problem solving, collaboration across departments, and delivering accurate information to drive sales operations. Competitive pay with full benefits is offered.