Customer Service Benefit Advocate - Remote in Greensboro, NC

UnitedHealthcare; Greensboro (NC); Remote; Full time

Job summary

A leading healthcare company in Greensboro is seeking dedicated individuals for a full-time customer service role. You will assist customers with their health benefits, handle inquiries, and provide support in a dynamic environment. The position requires strong computer skills and a commitment to compassionate service. Join us to make a positive impact on healthcare experiences while enjoying a comprehensive benefits package.

Benefits

Comprehensive Benefits Package

Incentives

Stock Purchase Options

401(k)

Qualifications

• At least 6 months of customer service experience.
• Proficiency with computer applications.

Responsibilities

• Respond to and resolve customer inquiries on the first call.
• Educate customers on healthcare topics and benefit plans.
• Assist with scheduling appointments and coordinating care.

Skills

Customer Service

Computer Navigation

Education

High School Diploma / GED

Job description

At UnitedHealthcare, we’re committed to simplifying the healthcare experience, building healthier communities, and removing barriers to quality care. The work you do here impacts millions of lives positively. Join us to help shape a healthcare system that is more responsive, affordable, and equitable. Are you ready to make a difference? Join us to start Caring. Connecting. Growing together.

Our healthcare system is undergoing significant changes, led by companies like UnitedHealth Group. We provide comprehensive training and tools to help you serve our customers effectively. You will handle 50-70 calls daily, assisting customers with their health benefits, including enrollment in new plans, using your personality and our tools to guide them.

This role involves partnering with Payor Relations to identify system-wide payor issues and trends, providing support, performance analysis, feedback, and training.

This is a full-time position (40 hours/week), Monday through Friday, with shifts from 11:30 AM to 8:00 PM EST. Overtime or weekend work may occasionally be required. Some in-office reporting may be necessary at our Greensboro, NC location: 3803 North Elm Street, Greensboro, NC 27455.

Training consists of 18 weeks, conducted virtually from home, from 8:30 AM to 5:00 PM EST, Monday through Friday. Greensboro-based employees may have the flexibility to work remotely during their role.

Primary Responsibilities

1. Respond to and resolve customer inquiries on the first call, covering benefits, eligibility, claims, financial accounts, and correspondence.
2. Educate customers on healthcare topics, helping them select suitable benefit plans and providers.
3. Assist with scheduling appointments and coordinating with care providers on behalf of customers.
4. Guide customers in navigating our websites, encouraging self-sufficiency.

This role requires researching complex issues across multiple databases, demanding strong computer navigation skills and compassionate engagement.

Performance will be recognized and rewarded in a supportive environment focused on development and success.

Required Qualifications

1. High School Diploma / GED or equivalent experience.
2. Must be 18 or older.
3. At least 6 months of customer service experience.
4. Proficiency with computer applications and ability to learn new systems.
5. Availability to work shifts between 11:30 AM and 8:00 PM EST, Monday through Friday, including occasional overtime and weekends. Some in-office work may be required.

Preferred Qualifications

1. Experience in healthcare or insurance, familiarity with medical terminology and health plans.
2. Background in social work, behavioral health, or health promotion, especially with vulnerable populations.

Telecommuting Requirements

1. Reside within the Greensboro, NC area.
2. Secure a dedicated, private workspace and high-speed internet.
3. Adhere to UnitedHealth Group’s telecommuting policies.

The hourly pay range is $16.88 to $33.22, depending on various factors including experience and location. Benefits include a comprehensive package, incentives, stock purchase options, and 401(k). Our mission is to improve health outcomes and promote equitable care for all, reflecting our commitment to diversity, inclusion, and environmental responsibility.