Customer Service - Bank

Charles Schwab Corporation; Phoenix (AZ); On-site; USD 25,000 - 34,000; Full time

Job summary

Charles Schwab Corporation is seeking a Client Banking Service Professional in Phoenix to serve as the trusted voice for Schwab Bank clients. You will answer inbound calls, educate clients on banking products, and deliver personalized solutions with clear, empathetic communication.

In this consultative role, you will manage 40–60 inbound calls daily, leveraging expertise in deposits, online account management, bill pay, transfers, mobile banking, and debit cards to help clients make informed

Qualifications

• 1 year of experience in office-based roles, including volunteer work, internships, or other office-based roles.
• Fixed schedule that may include evenings or weekends.
• On-site presence required for 75%–100% of scheduled hours.
• A passion for helping clients and ensuring positive experiences.
• Ability to convey information clearly and build trust.
• Openness to feedback and a growth mindset.
• Problem-solving with confidence and clarity.
• Understanding and responding to client needs with empathy.
• Accuracy and thoroughness in every interaction.
• Previous customer service or client relationship experience.
• Bachelor’s degree or higher.

Responsibilities

• As a Client Banking Service Professional, you’ll be the trusted voice for Charles Schwab Bank clients, answering inbound calls and delivering personalized support.
• Through active listening and ownership, you’ll educate and empower clients on our banking products and services, creating exceptional experiences with clear, empathetic communication and thoughtful solutions.
• In this role, you’ll take a consultative approach to help clients identify their needs and make informed decisions. Each day, you’ll manage 40–60 inbound calls, using your expertise in deposit accounts, online account management, bill pay, money movement, mobile banking, and debit cards.

Job description

Your Opportunity

At Schwab, you’re empowered to make an impact on your career.Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

Bring your passion for helping people and your drive to make a difference. At Schwab, our service team is at the heart of our commitment to helping clients own their financial futures. We guide clients toward their goals and deliver experiences that truly matter.Youdon’tneed afinancebackground.What sets you apart is your commitment to serving others and your eagerness to learn and grow.

As a Client Banking Service Professional,you’llbe the trusted voice for Charles Schwab Bank clients, answering inbound calls and delivering personalized support. Through active listening and ownership,you’lleducate and empower clients on our banking products and services, creating exceptional experiences with clear, empathetic communication and thoughtful solutions.

In this role,you’lltake a consultative approach to help clientsidentifytheir needs and make informed decisions. Each day,you’llmanage 40–60 inbound calls, using yourexpertisein deposit accounts, online account management, bill pay, money movement, mobile banking, and debit cards. Leveraging multiple systems and resources,you’llprovide world-class solutions that give clients confidence to move forward.

What you have

We believe great service starts with the right mindset and skills. Successful candidatesare required tohave

• At least 1 year of experience, which can include volunteer work, internships, or other office-based roles.

• Fixed schedule that may include evenings or weekends. Speak with your Talent Advisor for details, including any shift differentials.

• On-site presencerequired for75%–100% of scheduled hours.

• A passion for helping clients and ensuring positive experiences.

• Ability to convey information clearly and build trust.

• Openness to feedback and a growth mindset.

• Problem-solving with confidence and clarity.

• Understanding and responding to client needs with empathy.

• Accuracy and thoroughness in every interaction.

Preferred qualifications:

• Previouscustomer service or client relationship experience.

• Bachelor’s degree or higher.

Campus