Customer Service, Baggage Service Agent (Part-Time)

Piedmont Airlines, Inc.; Tulsa (OK); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Family travel on the American Airlines

Medical and dental

Job summary

Piedmont Airlines, Inc. is seeking a motivated Customer Service Baggage Service Agent in our Ground Handling Department. The role focuses on mishandled luggage, tracking and arranging delivery, and assisting customers with special needs.

Training will be provided, and candidates must work outdoors in various weather conditions. The position requires completing the Baggage Service Agent program and the ability to work all shifts, including nights, weekends, and holidays, with a typical starting

Qualifications

• Successful completion of training course.
• Able to work all shifts including nights, weekends, holidays.
• Able to lift up to 70 pounds.
• Ability to operate in outdoor weather conditions.

Responsibilities

• Track mishandled luggage and arrange for delivery.
• Assist customers with special needs.
• Provide excellent customer service and support team objectives.
• Keep company goals and customer expectations in daily tasks.

Skills

Customer service

Teamwork

Flexibility

Lifting 70 lbs

Outdoor work

Education

High school diploma or GED

Job description

We can't wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.

At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Customer Service Baggage Service Agent in our Ground Handling Department. The primary responsibility of the position is attending to mishandled luggage. This role tracks and arranges luggage for delivery while assisting customers with special needs. The successful candidate will be able to successfully complete the Baggage Service Agent training course and be able to work outside in varied weather conditions. This position will report to the General Manager.

Essential Duties:

• Track mishandled luggage and arrange for delivery
• Assist customers with special needs
• Work as a team to provide excellent customer service and meet corporate objectives
• Keep company goals and customer expectations in mind when completing daily tasks

Job Qualifications and Competencies:

• Successful completion of training course
• Ability to work all shifts, all days including nights, weekends, holidays
• Ability to work outside in all weather conditions
• Ability to lift 70 pounds

Preferred Qualifications:

• Previous airline experience
• Previous employment as a front-line customer service provider
• Basic knowledge of computer applications and programs

Work Environment:

• Use of telephones, computers, and other office equipment
• Airport ramp environment, subject to varied weather conditions and elevated noise levels
• All shifts including weekends, nights, holidays and/or irregular shifts

Physical Requirements:

• Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs
• Handle objects up to 70 pounds regularly
• Assist passengers with disabilities, including, but not limited to, pushing wheelchairs

The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.

Employment is contingent upon a valid driver's license and clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.

Benefit package includes:

• Paid training
• Holiday pay
• 401(k)
• Vacation
• Family travel on the American Airlines network
• Medical and dental available

Starting Rate: $15.00/Hourly

Piedmont Airlines, Inc. is committed to recruiting, hiring, training, and making all employment decisions based on business needs and job-related qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, disability, veteran status, genetic information, or any other legally protected characteristic.

I n addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria.

Job Application Deadline:

November 9, 2026