Customer Service Authorization Technician

Choice Home Warranty; Edison (NJ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical benefits

Paid vacation

Casual work environment

Career growth and advancement

Job summary

Choice Home Warranty in Edison, NJ is seeking an Authorization Technician to join the on-site Authorizations Team. You will review warranty claims, communicate with service providers, explain coverage, and help determine resolutions, applying your technical background without field work.

The role emphasizes error-free claim decisions, strong communication with technicians, and efficient handling of high-volume claims in a professional office setting.

Qualifications

• 1-2 years of hands-on experience in HVAC, Electrical, Plumbing, Appliance Repair, Automotive Repair, or Computer Repair.
• Technical school graduates will also be considered.
• High school diploma or GED required.
• Strong customer service and communication skills.
• Ability to read, understand, and apply warranty contract terms.
• Strong computer skills and typing ability.
• Excellent attention to detail and organizational skills.
• Ability to manage multiple claims and conversations in a fast-paced environment.
• Strong written and verbal communication skills.

Responsibilities

• Review warranty claims and service requests to determine coverage based on service agreement terms.
• Communicate with field technicians and service providers regarding reported failures.
• Use technical knowledge to understand diagnoses and repair recommendations.
• Explain warranty coverage, exclusions, and contract requirements clearly and professionally.
• Make accurate authorization and coverage decisions per guidelines.
• Communicate professionally with service providers while resolving questions and coverage issues.
• Review repair recommendations and costs to ensure alignment with pricing and guidelines.
• Work with vendors to negotiate repair costs while maintaining quality service.
• Document claim activity, decisions, and conversations accurately in company systems.

Skills

HVAC

Electrical

Plumbing

Appliance Repair

Automotive Repair

Computer Repair

Education

High school diploma or GED

Technical school training

Job description

Location: Edison, NJ

Job Id:1479

# of Openings:8

A Career Move with Growth Potential!

Choice Home Warranty is looking for technically minded, customer-focused professionals to join our Authorizations Team.

If you have experience in HVAC, electrical, plumbing, appliance repair, automotive repair, or computer repair and are ready to transition from the field into a professional office environment, this could be a great next step in your career.

As an Authorization Technician, you will use your technical knowledge and customer service skills to review warranty claims, communicate with service providers, explain coverage, and help determine the appropriate resolution for each service request.

This is an opportunity to put your technical experience to work without the physical demands of working in the field.

• 100% On-Site Position
• Hours: 11:30 AM - 8:00 PM
• No exceptions to scheduled hours
• No overnight shifts
• No travel or field service required
• No on-call responsibilities

What You'll Do

• Review customer warranty claims and service requests to determine coverage based on the terms and conditions of the service agreement.
• Communicate with field technicians and service providers regarding reported system, appliance, and equipment failures.
• Use your technical knowledge to understand diagnoses, repair recommendations, and reported failures.
• Explain warranty coverage, exclusions, and contract requirements clearly and professionally.
• Make accurate authorization and coverage decisions based on company guidelines and warranty terms.
• Communicate professionally with service providers while resolving questions, concerns, and coverage issues.
• Review repair recommendations and costs to ensure they align with company pricing and authorization guidelines.
• Work with vendors to negotiate appropriate repair costs while maintaining quality service.
• Handle a high volume of claims while maintaining accuracy, productivity, and excellent customer service.
• Document claim activity, decisions, and conversations accurately in company systems.
• Identify recurring vendor, repair, or pricing concerns and communicate trends to the appropriate internal teams.
• Educate service providers on company procedures, service expectations, and authorization requirements.
• Help ensure homeowners receive timely and appropriate resolutions to their service requests.

What We're Looking For

• 1-2 years of hands-on experience in HVAC, Electrical, Plumbing, Appliance Repair, Automotive Repair, or Computer Repair.
• Technical school graduates with relevant training will also be considered.
• High school diploma or GED required.
• Strong customer service and communication skills.
• Ability to communicate professionally with technicians, vendors, and internal teams.
• Strong problem-solving and decision-making skills.
• Ability to read, understand, and apply warranty contract terms and guidelines.
• Strong computer skills and typing ability.
• Excellent attention to detail and organizational skills.
• Ability to manage multiple claims and conversations in a fast-paced environment.
• Ability to remain professional and solution-oriented when handling difficult or complex situations.
• Strong written and verbal communication skills.

Why Make the Move from the Field?

If you're ready to take your technical experience in a new direction, this role allows you to continue using your industry knowledge without being on the road or performing physical repairs.

• Steady bi-weekly paycheck
• No heavy lifting or physical wear and tear
• No travel
• No overnight shifts
• No on-call responsibilities
• Professional office environment
• Casual work environment
• Career growth and advancement opportunities
• Medical benefits
• Paid vacation

About Choice Home Warranty

Choice Home Warranty is dedicated to providing homeowners with peace of mind by offering an easy and affordable way to help protect their homes.

Our team connects homeowners experiencing covered failures with qualified service professionals who can diagnose and repair their home systems and appliances. The Authorizations Team plays an important role in this process by reviewing service requests, applying warranty coverage, communicating with service providers, and helping ensure claims are handled accurately and efficiently.