Customer Service Attendant Supervisor

AVI Foodsystems; Ruskin (FL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) with employer match

Paid vacations

Job summary

AVI Foodsystems seeks an energetic Customer Service Attendant Supervisor in Ruskin, FL. The role requires weekend and holiday availability and oversight of seven direct reports. The supervisor will lead training, staffing, and performance, while ensuring inventory, reports, and profitability at accounts.

Founded in 1960, AVI Foodsystems emphasizes quality, service, and growth. Expect opportunities for advancement within a family-oriented culture and a strong benefits package.

Qualifications

• Experience in training and developing staff.
• Ability to interview and recruit team members.
• Strong focus on customer service and account visits.
• Proven ability to manage inventory, reports and labor costs.

Responsibilities

• Assist in training and developing team members.
• Interview applicants to maintain staffing levels.
• Review inventory and waste; provide recommendations.
• Prepare Inventory Report Card evaluations and discuss with the team.
• Generate management reports to ensure profitability at accounts.

Skills

Leadership

Team training

Customer service

Interviewing

Supervisory experience

Tools

POS systems

Job description

AVI Foodsystems is looking for an energetic and optimistic leader to fill the role of Customer Service Attendant Supervisor. Shifts may vary, Weekend and Holiday availability is required. This position will have 7 direct reports.

Founded in 1960, AVI Foodsystems has evolved into one of the most respected and trusted food service companies in the nation. Providing comprehensive food services with a focus on the highest quality and freshest ingredients, impeccable service and total value is the reputation we have earned and live up to everyday.

Duties & Responsibilities:

• Assists in the training and development of team members.
• Interviews applicants for Customer Service Attendant positions to maintain necessary staffing levels.
• Reviews inventory and waste levels of accounts and makes recommendations.
• Prepares Inventory Report Card evaluations, reviews these with team members, and takes necessary disciplinary action monthly
• Completes monthly inventory action plans for team members
• Generate reports for management to ensure profitability at accounts.
• Verifies and signs off on timecards.
• Visits accounts and meets with account representatives.
• Leads and assists on projects assigned by the Operations Manager or Branch Manager
• Lifts, carries or otherwise moves objects weighing up to 40 pounds while training and assisting at accounts.
• Walks, bends, crouches, and climbs stairs.
• Operates and maintains company-owned vehicle in a safe manner; to be used for the purpose of traveling to branches and accounts.
• Performs other duties as specified by management.

Requirements:

• Inspects accounts weekly to ensure machines are clean, filling, and operating correctly.
• Recruits, trains and retains team members.
• Develop succession plans.
• Operates accounts within labor guidelines.
• Maintains team member inventory percentages, direct labor costs, waste percentages, inventory levels, and consumption.
• Attend weekly staff meetings.
• Addresses customer inquiries/complaints within 24 hours.
• Following all safety requirements at accounts, which may include personal protection equipment such as hard
  hats, safety glasses, ear protection, etc.
• A family culture and atmosphere
• Competitive compensation
• Health, dental, vision, and life insurance for full-time team members
• 401(k) with generous company match
• Paid vacations and holidays
• Immense training and growth opportunities

We conduct pre-employment drug testing. EOE