Customer Service Attendant Supervisor

AVI Foodsystems; Fort Wayne (IN); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health, dental, vision, and life ins.

401(k) with generous match

Paid vacations and holidays

Immense training and growth

Job summary

AVI Foodsystems is seeking an energetic and optimistic leader to fill the role of Customer Service Attendant Supervisor. This role focuses on building and developing a strong team, maintaining inventory controls, and ensuring exceptional customer service across accounts in the Fort Wayne area.

The supervisor will recruit and train staff, monitor performance, and generate profitability reports for management. A focus on safety, reliability, and a positive, family-like culture is emphasized.

Qualifications

• Experience leading and training a team.
• Ability to recruit and retain staff.
• Experience managing inventory and labor costs.
• Strong customer service and communication skills.
• Ability to prepare reports and analyze profitability at accounts.

Responsibilities

• Assist in training and development of team members.
• Interviews applicants for Customer Service Attendant positions to maintain staffing levels.
• Reviews inventory and waste levels of accounts and makes recommendations.
• Prepares Inventory Report Card evaluations and discusses with team.
• Generates reports for management to ensure profitability at accounts.
• Leads projects assigned by the Operations Manager or Branch Manager.

Skills

Team leadership

Staff training

Customer service

Inventory management

Staff recruitment

Communication

Job description

AVI Foodsystems is looking for an energetic and optimistic leader to fill the role ofCustomer Service Attendant Supervisor.

Founded in 1960,AVI Foodsystemshas evolved into one of the most respected and trusted food service companies in the nation. Providing comprehensive food services with a focus on the highest quality and freshest ingredients, impeccable service and total value is the reputation we have earned and live up to everyday.

Duties & Responsibilities:

• Assists in the training and development of team members.
• Interviews applicants for Customer Service Attendant positions to maintain necessary staffing levels.
• Reviews inventory and waste levels of accounts and makes recommendations.
• Prepares Inventory Report Card evaluations, reviews these with team members, and takes necessary disciplinary action monthly
• Completes monthly inventory action plans for team members
• Generate reports for management to ensure profitability at accounts.
• Verifies and signs off on timecards.
• Visits accounts and meets with account representatives.
• Leads and assists on projects assigned by the Operations Manager or Branch Manager
• Lifts, carries or otherwise moves objects weighing up to 40 pounds while training and assisting at accounts.
• Walks, bends, crouches, and climbs stairs.
• Operates and maintains company-owned vehicle in a safe manner; to be used for the purpose of traveling to branches and accounts.
• Performs other duties as specified by management.

Requirements:

• Inspects accounts weekly to ensure machines are clean, filling, and operating correctly.
• Recruits, trains and retains team members.
• Develop succession plans.
• Operates accounts within labor guidelines.
• Maintains team member inventory percentages, direct labor costs, waste percentages, inventory levels, and consumption.
• Attend weekly staff meetings.
• Addresses customer inquiries/complaints within 24 hours.
• Following all safety requirements at accounts, which may include personal protection equipment such as hard
  hats, safety glasses, ear protection, etc.
• A family culture and atmosphere
• Competitive compensation
• Health, dental, vision, and life insurance for full-time team members
• 401(k) with generous company match
• Paid vacations and holidays
• Immense training and growth opportunities

We conduct pre-employment drug testing. EOE