Customer Service Attendant II - Adaptive Recreation Trip Assistant

Charlottesville City; Charlottesville (VA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking organization dedicated to inclusivity and recreation! As a Customer Services Attendant II, you'll play a vital role in facilitating adaptive recreation programs for individuals with diverse needs. This position offers a unique opportunity to make a positive impact in the community by assisting participants during various activities, ensuring their safety, and providing leadership in a dynamic environment. If you are passionate about recreation and have the skills to support individuals with disabilities, this role is perfect for you. Embrace the chance to contribute to meaningful experiences and help create a welcoming atmosphere for all participants.

Qualifications

• 6+ months of experience in facility management or adaptive recreation.
• Ability to supervise and manage recreational programs effectively.

Responsibilities

• Assist individuals with disabilities during community-based programs.
• Provide leadership and supervision in recreational activities.
• Ensure safety and compliance with policies during events.

Skills

Facility Management

Adaptive Recreation Programs

Behavior Management

Communication Skills

Leadership

Customer Service

Education

High School Diploma

Job description

The Adaptive Recreation program provides individuals of all abilities the opportunities to enjoy traditional recreation activities, as well as new experiences through leisure exploration that are designed to meet the individual needs of participants.

The hiring amount for this position is $18.50 an hour. This is a non-exempt, temporary (variable/limited-hour) position, and is not eligible for city benefits.

The Customer Services Attendant II – Adaptive Recreation Trip Assistant performs in a responsible facility and program management role to include but are not limited to: Assisting individuals with disabilities during Adaptive Recreation community-based programs, classes, trips, and activities, working with children, teens and adults with disabilities which include: various levels of intellectual disabilities, learning disabilities, emotional/behavioral disorders, physical disabilities, and various levels of autism. This position works directly in recreational programs that include in-person and virtual programs providing supervision as needed, including administration of medication, behavior management, verbal direction, and physical assistance to participants (i.e.- lifting and transferring from/to wheelchairs, securing wheelchairs in vans/buses for transportation; hand over hand assistance with activities of daily living, etc.).

Position may require driving a City-owned vehicle for transportation to and from activities and is subject to the City's vehicle use policy and procedures. Primarily and most frequently this position serves as the lead on-site personnel or manager on duty within one functional area and/or facility and under general direction. May supervise temporary or volunteer staff. Reports to a Parks and Recreation Operations Specialist. Work hours vary with each program/activity and may include weekday, weekend, multiday trips, mornings, evenings and/or holidays.

Please include all pertinent paid and/or unpaid volunteer/internship experience working with and/or supervising individuals with or without disabilities in a care, recreation, or educational setting in the work history of the online application.

• Communicates effectively, professionally, courteously and thoroughly with the highest regard to the customer.
• Provides leadership to assigned facility or site as a manager on duty or the supervisor of a distinct program or activity.
• Provides information to the public regarding recreation activities and benefits of participation.
• Assists with the planning, organization, preparation, and implementation of recreation-related programming and/or facility operations.
• Assists in the registration of participants in recreation programs.
• Assists in providing the safe operation and security of recreation centers, fields, courts, parks and programming sites through daily inspections of the site and equipment, reporting needed repairs to management.
• Assists in the scheduling of games, meets and events.
• Supervises the conduct of participants during recreation programming and facility sites.
• Maintains order by enforcing policy and rules and regulations and removes and suspends non-conforming participants.
• Responsible for all policy and procedures associated with facility, park and program management to include cash handling operating policy and procedures; this may also include performing work as a cashier, operating register, and processing receipts in person, by phone or with online customer.
• Trains part-time, volunteer or student assistants, instructors, game officials and others with regard to City and departmental policies and games and class standards and rules.
• Responsible for the oversight of custodial functions throughout the assigned location, up to and including performing basic custodial tasks when needed.
• Inventories, maintains and stores recreation equipment, materials and supplies, requisitions- required material, equipment and supplies.
• Responds effectively to emergencies within the assigned facility or during assigned program.
• Prepares and submits incident and accident reports to immediate supervisor for documentation.
• Evaluates program and facility staff as assigned.
• Depending upon assignment, may provide inclusion support to individuals with disabilities within a general recreation setting.
• Performs related tasks as required.

Minimum Qualifications:

• Any combination of education and experience equivalent to a high school diploma.
• Minimum of six (6) months of professional experience with facility management, adaptive recreation programs, athletics, or other recreational environments.
• (examples of experience may include but are not limited to, paid and/or unpaid volunteer/internship experience working with and/or supervising individuals with or without disabilities in a care, recreation, or educational setting).

Special Requirement:

• Minimum age: 21
• Must be able to work flexible schedule including early mornings, weeknights, weekends and holidays
• Depending upon position, may require three (3) months of supervisory experience.

Preferred Qualifications:

• Additional coursework in athletics, recreation, fitness and wellness or related field preferred.

Knowledge, Skills and Abilities:
Thorough knowledge of professional behavior in a recreation environment; maintains order by enforcing Parks and Recreation rules and regulations; ability to instruct recreational activities; ability to establish effective working relationships with all staff, program participants and the general public; ability to prepare and maintain administrative and financial records; ability to effectively supervise and evaluate staff to achieve desired objectives; skilled in supervising small and large special events; skilled in interpreting policy and procedures; ability to communicate effectively both orally and in writing.
Physical requirements of this position as outlined by the Department of Labor:
MEDIUM: work involves exerting 20 to 50 pounds of force occasionally, or 10 to 25 pounds of force frequently, or an amount greater than negligible and up to 10 pounds constantly to move objects. Physical demand requirements are in excess of those for Light Work.

This position may be required to work weekends, nights, holidays, stand-by/on-call and/or emergency on-call.

This is a safety sensitive position subject to drug and alcohol testing for pre-employment, reasonable suspicion, post-accident and random testing.

Position may require driving a City-owned vehicle and is subject to the vehicle use policy and procedures.

Dependent upon assignment, a majority of time spent in this position involves outside work which may involve extreme temperatures, extreme brightness, chemicals/hazardous waste and/or blood-borne pathogens. The noise level in the work environment is usually moderate.

Note: This job opportunity is advertised with a closing date of Continuous. If interested in being considered, an application should be submitted as soon as possible. Applications will be evaluated on a continuous basis. Interviews will be conducted as soon as possible during the recruitment. Applications may no longer be considered once a candidate to fill the position is identified. This job announcement will close when the position(s) have been filled and may close at any time.