Customer Service Attendant I or II - Tonsler Recreation Center

Charlottesville City; Charlottesville (VA); On-site; USD 10,000 - 60,000; Part time

Job summary

Charlottesville City seeks Customer Service Attendants I and II for varied roles at the Tonsler Park Recreation Center. I positions focus on front desk operations and customer service, while II roles involve oversight of facilities and programs, requiring supervisory skills. Ideal candidates are those committed to exceptional service and flexible scheduling across weekdays and weekends.

Qualifications

• Minimum age: 18 for I; 21 for II.
• 3 months experience in recreation, cash handling for I; 6 months experience in facility management for II.

Responsibilities

• Perform front desk operations and maintain facility safety.
• Lead site operations or supervise programs for Attendant II.

Skills

Customer Service

Professional Communication

Supervision

Cash Handling

Education

High School Diploma

Job description

This position may be filled as a Customer Service Attendant I or II , depending on qualifications. These are non-exempt, temporary (variable/limited-hour) positions, and are not eligible for city benefits. The hiring amount for these positions are:

• Customer Service Attendant I: $16.50 an hour
• Customer Service Attendant II: $18.50 an hour

The Tonsler Park Recreation Center is anticipating the need to fill the following days and times (subject to changes depending on operational need). The selected individual(s) may be asked to work one or more of these times or fill in as needed:
Monday - Friday:

• 12:00 PM – 4:00 PM
• 4:00 PM – 8:00 PM

Saturdays:

• 12:00 PM – 6:00 PM

Occasional holidays as needed.

The Customer Service Attendant I performs responsible facility/front desk operations, maintenance, clerical and program support to ensure the highest level of customer service in accordance to facility and program policy and standard operating procedures.Provides oversight and administration of athletic, recreation, fitness, wellness, adaptive, classes, events, activities, centers, and/or skate parks that are comprised of diverse recreational features and amenities for all ages; performs related duties as required.Primarily and most frequently the work done here is under direct supervision, within one functional area, and of a routine nature. Reports to a Parks and Recreation Operations Specialist or designated Manager on Duty.

The Customer Service Attendant II position performs in a responsible facility and program management role to include, but not limited to, assisting in the supervision of activities, facilities, classes, and/or events in one or more of the following programs: athletics, recreation, fitness and wellness, adaptive, aquatics, and/or skate park that are comprised of diverse recreational features and amenities for all ages; performs related duties as required. Primarily and most frequently this position serves as the lead on-site personnel or manager on duty within one functional area and/or facility and under general direction. May supervise temporary or volunteer staff. Reports to a Parks and Recreation Operations Specialist.

Note: This job opportunity is advertised with a closing date of Continuous. If interested in being considered, an application should be submitted as soon as possible. Applications may no longer be considered once a reasonable number of applications has been received or once a candidate to fill the position is identified. Applications may be evaluated on a continuous basis and interviews may be conducted as soon as possible during the recruitment. This job announcement may close at any time after 7 calendar days. Customer Services Attendant I Responsibilities and Duties:

• Communicates effectively, professionally, courteously and thoroughly with the highest regard to the customer;
• Performs customer service duties such as greeting guests and answering questions in person and over the phone;
• Explains Parks and Recreations programs, services and their benefits;
• Supervises and ensures safety of program areas, patrons and other staff as needed;
• May be assigned to lead or supervise a program, class, event, fitness area, or activity where appropriate;
• Assists with maintaining order by enforcing rules and regulations,
• Assists with the implementation of programs, classes, events, and activities which may include the following duties:
  • Distributes, collects, inspects, and accounts for equipment;
  • Demonstrates proper use of equipment; observes and corrects technique;
  • Sets up and breaks down rooms/areas or activities;
• Performs cleaning and general maintenance;
• May serve as a cashier, operating cash register, handling financial transactions and processing receipts in person, phone or with online customers, if determined appropriate by supervisor;
• May be responsible for oversight of cash handling policy and procedures, if determined appropriate by supervisor;
• May perform administrative tasks, completion of enrollment forms, tracking attendance;
• May use a variety of computer software programs;
• May serve as a scorekeeper at Parks and Recreation athletic programs and events;
• Performs related tasks as required.

Customer Service Attendant II Responsibilities and Duties:

• Communicates effectively, professionally, courteously and thoroughly with the highest regard to the customer.
• Provides leadership to assigned facility or site as a manager on duty or the supervisor of a distinct program or activity.
• Provides information to the public regarding recreation activities and benefits of participation.
• Assists with the planning, organization, preparation, and implementation of recreation-related programming and/or facility operations.
• Assists in the registration of participants in recreation programs.
• Assists in providing the safe operation and security of recreation centers, fields, courts, parks and programming sites through daily inspections of the site and equipment, reporting needed repairs to management.
• Assists in the scheduling of games, meets and events.
• Supervises the conduct of participants during recreation programming and facility sites.
• Maintains order by enforcing policy and rules and regulations and removes and suspends non-conforming participants.
• Responsible for all policy and procedures associated with facility, park and program management to include cash handling operating policy and procedures; this may also include performing work as a cashier, operating register, and processing receipts in person, by phone or with online customer.
• Trains part-time, volunteer or student assistants, instructors, game officials and others with regard to City and departmental policies and games and class standards and rules.
• Responsible for the oversight of custodial functions throughout the assigned location, up to and including performing basic custodial tasks when needed.
• Inventories, maintains and stores recreation equipment, materials and supplies, requisitions- required material, equipment and supplies.
• Responds effectively to emergencies within the assigned facility or during assigned program.
• Prepares and submits incident and accident reports to immediate supervisor for documentation.
• Evaluates program and facility staff as assigned.
• Depending upon assignment, may provide inclusion support to individuals with disabilities within a general recreation setting.
• Performs related tasks as required.

Customer Service Attendant I Minimum Qualifications:

• Minimum Age: 18
• Any combination of education and experience equivalent to a high school diploma.
• Minimum of three (3) months of experience in a recreation, or similar environment as a recreation/activity assistantORthree (3) months of experience as a cashier using a computer system.
• Must be able to work flexible schedule including early mornings, weeknights, weekends and holidays.
• Knowledge, Skills, and Abilities: Thorough knowledge of professional behavior in a recreation environment; ability to maintain order among participants; ability to instruct participants; ability to provide superior customer service; ability to learn computer software programs and manage a cash drawer; ability to communicate effectively both orally and in writing; skill in interpreting policy and procedures.

Customer Services Attendant II Minimum Qualifications:

• Minimum age: 21
• Any combination of education and experience equivalent to a high school diploma.
• Minimum of six (6) months of professional experience with facility management, adaptive recreation programs, athletics, or other recreational environments.
• Must be able to work flexible schedule including early mornings, weeknights, weekends and holidays.
• Depending upon position, may require three (3) months of supervisory experience.
• Additional coursework in athletics, recreation, fitness and wellness or related field preferred.
• Knowledge, Skills and Abilities : Thorough knowledge of professional behavior in a recreation environment; maintains order by enforcing Parks and Recreation rules and regulations; ability to instruct recreational activities; ability to establish effective working relationships with all staff, program participants and the general public; ability to prepare and maintain administrative and financial records; ability to effectively supervise and evaluate staff to achieve desired objectives; skilled in supervising small and large special events; skilled in interpreting policy and procedures; ability to communicate effectively both orally and in writing.

Physical requirements of this position as outlined by the Department of Labor: MEDIUM: work involves exerting 20 to 50 pounds of force occasionally, or 10 to 25 pounds of force frequently, or an amount greater than negligible and up to 10 pounds constantly to move objects. Physical demand requirements are in excess of those for Light Work.

This position may be required to work weekends, nights, holidays, stand-by/on-call and/or emergency on-call.

This is a safety sensitive position subject to drug and alcohol testing for pre-employment, reasonable suspicion, post-accident and random testing.

Position may require driving a City-owned vehicle and is subject to the vehicle use policy and procedures.

Dependent upon assignment, a majority of time spent in this position involves outside work which may involve extreme temperatures, extreme brightness, chemicals/hazardous waste and/or blood-borne pathogens. The noise level in the work environment is usually moderate.