Customer Service Attendant I - City Market

Charlottesville City; Charlottesville (VA); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking motivated individuals to support Parks and Recreation in enhancing community life through public land stewardship and quality recreational experiences. This role involves assisting in the operation of farmers markets, providing exceptional customer service, and ensuring a safe environment for patrons. Ideal candidates will possess strong communication skills and a commitment to teamwork, with the opportunity to work in a dynamic and engaging setting. Join a team that values integrity, respect, and innovation, and make a meaningful impact in your community while gaining valuable experience.

Qualifications

• Minimum age of 18 with high school diploma or equivalent.
• 3 months experience in recreation or as a cashier required.

Responsibilities

• Assist in the operation of farmers markets and customer service.
• Supervise program areas and maintain safety of patrons.

Skills

Customer Service

Communication Skills

Cash Handling

Recreation Management

Education

High School Diploma or Equivalent

Tools

Computer Software Programs

Job description

Help support Parks and Recreation in their mission to enhance the quality of life for all through the stewardship of public land and parks and to provide quality recreational experiences. The City of Charlottesville is seeking qualified candidates who are highly motivated and who strive for success by demonstrating Charlottesville's Core Values of Commitment, Integrity, Respect, Innovation, and Collaboration.

The hiring amount for this position is $16.50 an hour. This is a non-exempt, temporary (variable/limited-hour) position, and is not eligible for city benefits.

General Market Day Operations:

• Saturdays, April - December: 7:00 am - 2:00 pm
• Wednesdays, May - October: 1:00 pm - 8:00 pm

This position provides assistance to the City Market Manager in the operation of farmers markets - set up tables, communicate with vendors/customers, answer questions, and may serve as a cashier. Performs responsible operations, maintenance, clerical and City Market support to ensure the highest level of customer service in accordance to facility and program policy and standard operating procedures; does related work as required. Primarily and most frequently the work done here is under direct supervision, within one functional area, and of a routine nature. Reports to a Parks and Recreation Operations Specialist or designated Manager on Duty.

Note: This job opportunity is advertised with a closing date of Continuous. If interested in being considered, an application should be submitted as soon as possible. Applications may no longer be considered once a reasonable number of applications has been received or once a candidate to fill the position is identified. Applications may be evaluated on a continuous basis and interviews may be conducted as soon as possible during the recruitment. This job announcement may close at any time after 7 calendar days.

• Communicates effectively, professionally, courteously and thoroughly with the highest regard to the customer;
• Performs customer service duties such as greeting guests and answering questions in person and over the phone;
• Explains Parks and Recreation programs, services and their benefits;
• Supervises and ensures safety of program areas, patrons and other staff as needed;
• May be assigned to lead or supervise a program, class, event, fitness area, or activity where appropriate;
• Assists with maintaining order by enforcing rules and regulations;
• Assists with the implementation of programs, classes, events, and activities which may include the following duties:
  • Distributes, collects, inspects, and accounts for equipment;
  • Demonstrates proper use of equipment; observes and corrects technique;
  • Sets up and breaks down rooms/areas or activities;
• Performs cleaning and general maintenance;
• May serve as a cashier, operating cash register, handling financial transactions and processing receipts in person, phone or with online customers, if determined appropriate by supervisor;
• May be responsible for oversight of cash handling policy and procedures, if determined appropriate by supervisor;
• May perform administrative tasks, completion of enrollment forms, tracking attendance;
• May use a variety of computer software programs;
• May serve as a scorekeeper at Parks and Recreation athletic programs and events;
• Performs related tasks as required.

Education:

• Minimum Age: 18
• Any combination of education and experience equivalent to a high school diploma.
• Minimum of three (3) months of experience in a recreation, or similar environment as a recreation/activity assistant OR three (3) months of experience as a cashier using a computer system.
• Must be available to work varied shifts including weeknights, weekends and holidays.

Knowledge, Skills and Abilities:
Thorough knowledge of professional behavior in a recreation environment; ability to maintain order among participants; ability to instruct participants; ability to provide superior customer service; ability to learn computer software programs and manage a cash drawer; ability to communicate effectively both orally and in writing; skill in interpreting policy and procedures. Physical requirements of this position as outlined by the Department of Labor: MEDIUM: work involves exerting 20 to 50 pounds of force occasionally, or 10 to 25 pounds of force frequently, or an amount greater than negligible and up to 10 pounds constantly to move objects. Physical demand requirements are in excess of those for Light Work.

This position may be required to work weekends, nights, holidays, stand-by/on-call and/or emergency on-call.

Position may require driving a City-owned vehicle and is subject to the vehicle use policy and procedures.

This is a safety sensitive position subject to drug and alcohol testing for pre-employment, reasonable suspicion, post-accident and random testing.

Dependent upon assignment, a majority of time spent in this position involves outside work which may involve extreme temperatures, extreme brightness, chemicals/hazardous waste and/or blood-borne pathogens. The noise level in the work environment is usually moderate.