Customer Service at Periodontal Dentist Office

Buffalo Dental Implant; Town of Cheektowaga (NY); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading dental office is seeking a Customer Service professional to deliver outstanding patient experiences. The ideal candidate will possess exceptional interpersonal skills, thrive in a fast-paced environment, and be dedicated to providing top-notch patient care. Join our team and help us create a welcoming atmosphere for patients.

Qualifications

• Exceptional interpersonal skills and a positive attitude.
• Ability to navigate a fast-paced environment.
• Passion for providing excellent patient care.

Responsibilities

• Greet patients and manage check-in/out procedures.
• Schedule appointments and handle insurance inquiries.
• Maintain a clean and organized reception area.

Skills

Interpersonal skills

Attention to detail

Multitasking

Customer service

Tech-savviness

Job description

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Job Description

Are you a person who thrives on making others feel welcome and cared for? Do you excel in a fast-paced environment where your contribution to the team truly matters? We are currently seeking a Dental Office Customer Care person to join our dynamic team at our periodontist office. This is a fast-paced environment with a strong emphasis on team culture. We are searching for a special individual who possesses exceptional interpersonal skills, a positive attitude, and a passion for providing excellent patient care.

Job Description

Are you a person who thrives on making others feel welcome and cared for? Do you excel in a fast-paced environment where your contribution to the team truly matters? We are currently seeking a Dental Office Customer Care person to join our dynamic team at our periodontist office. This is a fast-paced environment with a strong emphasis on team culture. We are searching for a special individual who possesses exceptional interpersonal skills, a positive attitude, and a passion for providing excellent patient care.

The ideal candidate will be responsible for greeting patients, scheduling appointments, managing phone calls, and handling insurance and billing inquiries. This is a 5 star patient facing position.

If you thrive in a fast-paced environment, enjoy working as part of a close-knit team, and are dedicated to providing outstanding patient service, we encourage you to apply.

Purpose:

To deliver exceptional, 5-star service to every patient while ensuring a smooth and efficient flow within our fast-paced periodontal office. As a Customer Service/Front Desk Care Agent, you are the first point of contact for our patients and play a vital role in creating a positive and welcoming atmosphere. You will work cohesively with the dental team to provide an exceptional patient experience from arrival to departure.

Key Responsibilities:

• Warmly greet and welcome patients upon arrival, ensuring completion of necessary forms and paperwork.
• Efficiently manage patient check-in and check-out procedures, ensuring accurate collection and recording of patient information and payments.
• Answer phone calls promptly and professionally, addressing patient inquiries and scheduling appointments.
• Maintain a clean, organized, and inviting reception area for patients.
• Collaborate effectively with the dental team to optimize patient flow and minimize wait times.
• Provide outstanding customer service, addressing patient concerns and ensuring a positive experience.
• Uphold a professional and courteous demeanor at all times, contributing to a positive team environment.
  
  

Additional Responsibilities

• Maintain patient records and update information as needed.
• Assist with administrative tasks as required.
• Support marketing efforts and patient retention initiatives.
• We believe in empowering our team. You'll have the opportunity to take ownership of specific front-office duties that align with your unique skills and talents, keeping the role diverse and engaging.
• Ability to lift up to 45 pounds
• Ability to navigate physically between business areas to provide quick response time.
  
  

Key Attributes (The Qualities We Value):

• A sincere passion for providing an exceptional, 5-star customer experience.
• Effortless interpersonal skills; you can connect with anyone.
• A positive, professional, and unflappable demeanor, even when things get busy.
• Incredible attention to detail and the ability to multitask like a pro.
• A true team-player mindset; you're always ready to lend a hand.
• Tech-savvy and comfortable learning new software (dental software experience is a huge plus!).
  
  

Company Description

Buffalo Dental Implant provides a dental implant experience second to none.

Our success is based on providing results that consider not only our patients needs, but their concerns and wishes too.

Buffalo Dental Implant provides a dental implant experience second to none. Our success is based on providing results that consider not only our patients needs, but their concerns and wishes too.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Wellness and Fitness Services

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