Customer Service Associate w.Deli

Blarney Castle Oil Co; Drummond Township (MI); On-site; USD 17,000 - 22,000; Part time

Job summary

Blarney Castle Oil Co is seeking a part-time store associate in Drummond Island, MI. You will help customers, manage deli and food prep, and handle payments at the register in a fast-paced environment.

Join a team dedicated to safety, accuracy, and friendly service. The role requires the ability to work at the front counter and around gas pumps, with attention to promotions and procedures.

Qualifications

• High school diploma or GED required; relevant retail experience is considered.
• Strong interpersonal skills to communicate with customers politely.
• Basic math for cash handling, making change, and calculating tax.
• Ability to read and apply company procedure documents.
• Ability to work in a team and follow directions.
• Ability to handle multiple tasks calmly during peak times.
• Ability to operate kitchen equipment and microwaves.
• Must stand for long periods and lift up to 50 pounds.

Responsibilities

• Provide immediate, attentive customer service to every guest.
• Actively participate in promotions and store programs.
• Complete required training and updates within set periods.
• Prepare and store deli/food items following guidelines.
• Receive payments and give accurate change.
• Operate cash register, card scanners, and lottery machines.
• Monitor pumps and ensure safe fueling and accurate transactions.
• Maintain inventory, food safety, and a clean work area.
• Record temperature logs and ensure compliance with procedures.

Education

High school diploma or GED

Tools

Cash register

Credit card scanners

Lottery machines

POS system

Job description

• Location 29582 E Channel Rd,Drummond Island, MI, 49726,United States
• Job Category C-Store
• Employee Type Regular Part Time

JOB PURPOSE:

This position contributes to Blarney Castle’s success by ensuring total customer dedication in efficiently servicing our customers. Works as part of a team to achieve store objectives. Follows all safety and operating procedures and adheres to fresh food handling guidelines and standards. Ensures a welcoming environment that surprises and delights our customers in full compliance with company standards and state and federal laws.

KNOWLEDGE AND EXPERIENCE:

• High school diploma or GED is required; candidates without degrees who have relevant retail experience, and a good work record will be given consideration.
• Good interpersonal skills are necessary to connect with our customers and provide information in an accurate and courteous manner.
• Basic math skills are necessary to handle cash transactions, calculate change, volume sales, and tax percentages and balance cash registers.
• Must be able to read and apply company procedure documents.
• Must be able to work in a team environment and follow direction from assistant manager and store manager.
• Use good reasoning and organizational skills to be able to handle multiple tasks accurately and courteously. Must be able to monitor activity both within the store and at gas pumps.
• Must be able to operate microwaves, small ovens and other kitchen equipment.
• Ability to effectively perform responsibilities under stress while demonstrating a calm demeanor during periods of high volume.

MAJOR DUTIES:

• Displaying a customer comes first attitude by ensuring every customer is provided with immediate and undivided attention.
• Actively participate in Company sales promotions and programs.
• Complete company-sponsored training and required updates within specified training periods.
• Successfully complete specialized training on food preparation, handling and storage.
• Know promotions every week/month and make suggestions to customers to increase sales.
• Receive financial payments, counts back change as necessary.
• Operates cash register, credit card scanners, lottery ticket machines and other equipment to complete sales transactions.
• Monitors activity at gas pumps, ensuring customers can dispense fuel safely and financial transactions are handled correctly.
• Accurately receive and prepare orders for deli foods.
• Always Follow Serve-Safe and portion control standards and recipes.
• Control deli waste, food spoilage, and inventory out dates.
• Must be able to read alpha and numeric data on cash registers and procedure documents.
• Ensure food/equipment temperature logs are completed in a timely and accurate manner.
• Physical Requirements: Requires ability to lift up to fifty (50) pounds throughout a normal shift, moving and stacking merchandise, cleaning, sweeping, shoveling snow, and being able to stoop, bend, and stand for extended periods of time. Must be able to work inside coolers to maintain Page 2/2 inventory. Must be able to ascend and descend a five-foot step ladder safely.

PRINCIPAL CHALLENGES:

Typical Problems:

Most Complex Problems:

DECISION MAKING AUTHORITY AND RESPONSIBILITY:

Typical decisions (total authority)

Other decisions (referred for approval)