CUSTOMER SERVICE ASSOCIATE TRAINEE

Paycom - ATS; Mantua Township (NJ); On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

Medical

Discounts

Credit Union

PTO

Voluntary Benefits

Job summary

Goodwill Sewell Store in Sewell, NJ is hiring a Donation-Utility Associate to support front-end operations and donations processing. You will process transactions at the register, promote Round-Up donations, and help maintain an orderly, welcoming sales floor for customers.

The role offers cross-training opportunities, including barcode duties, with emphasis on accuracy, customer service, and reliability in a fast-paced retail environment. A neat appearance and flexible schedule are required.

Qualifications

• Customer Service ability to meet customer needs, resolve issues.
• Honesty/Integrity to be truthful and credible.
• Reliability as dependable and trustworthy.
• Enthusiastic approach to tasks, energetic.
• Accuracy to perform work precisely.
• Ability to communicate in English, both verbal and written.
• Flexible schedule including nights, weekends and sometimes long hours.
• Must meet physical demands of position, stamina and mobility.

Responsibilities

• Process register transactions and handle money with accuracy.
• Encourage Round-Up donations and achieve 40% Round-Up transaction average monthly.
• Maintain store appearance: clean, organized sales floor and dressing rooms.
• Stock and replenish merchandise; establish or verify prices with on-site staff.
• Operate store systems and paging devices; make routine announcements.
• Support opening and closing procedures; participate in cross-training as needed.
• Attend to customer inquiries and provide timely, polite assistance.
• Maintain personal appearance and wear company uniform; ensure regular attendance.

Skills

Customer service

Honesty/Integrity

Reliability

Enthusiasm

Accuracy

English communication

Flexible schedule

Physical stamina

Job description

Job Location: Sewell Store - Sewell, NJ 08080, Salary Range: $16.00 - $16.00 Hourly, Travel Percentage: None, SPECIFIC DUTIES

• Follow all Goodwill policies and safety procedures. Must possess professional etiquette.
• Successfully process register transactions, handle money, count down a drawer, and ask every customer for a Round-Up donation. Must achieve 40% Round-Up transaction average every month.
• Engages customers successfully using the following steps: a. Greet every customer 5 feet from you b. Focus on your customer c. Maintain a clean, neat, and organized store d. Walk, Talk, and Show e. Thank your customer for supporting our free job training and education initiatives f. Listen and respond appropriately to all customer concerns g. Engage customers at the register h. Effectively manage your register line i. Use good phone etiquette and answer within 3 rings j. Provide short, clear, timely announcements.
• Will receive cross‑training as Donation-Utility Associate and Barcoder to promote individual employee growth and maintain company productivity.
• Train to complete opening and closing procedures as necessary.
• Must stock and maintain sales floor with newly processed merchandise.
• Maintain a clean, organized sales floor by recovering standards through sizing of merchandise and organization of wares and furniture.
• Maintains sales floor by recovering sales floor and dressing rooms.
• Establish or identify prices of goods via the type of merchandise, identifying markings, or asking for help from an on‑site manager or supervisor.
• Ability to utilize systems, including phones and paging systems and make regularly scheduled announcements.
• Maintains interior and exterior of store in a neat, clean, and orderly manner (includes vacuuming, dusting, cleaning bathrooms, mopping floors, washing windows, etc.).
• Must maintain a clean and neat personal appearance at all times. Must wear company issued uniform.
• Regular attendance is required.
• All other essential duties as assigned.

Benefits Overview

Benefit eligibility is tied to whether you are a full‑time employee or part‑time employee.

• Full‑time employees, after satisfying the new hire waiting period, are eligible for Medical, Prescription, Dental, Vision, Life, Accidental Death & Dismemberment, Short‑Term Disability, Long‑Term Disability, PTO/Holidays, Discounts, Credit Union, Voluntary Benefits, and Mylo.
• Part‑time employees scheduled to work between 30 and 37.5 hours per week, after satisfying the new hire waiting period, are eligible for Medical, Prescription, PTO, Discounts, Credit Union, Voluntary Benefits, and Mylo.
• Part‑time employees scheduled to work less than 30 hours per week, after satisfying the new hire waiting period, are eligible for PTO, Discounts, Credit Union, Voluntary Benefits, and Mylo.

JOB QUALIFICATIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Customer Service Ability to meet customer needs, understand their concerns, and resolve issues in a friendly and efficient manner.
• Honesty/Integrity Ability to be truthful and be seen as credible in the workplace.
• Sound and Timely decisions Using knowledge and experience to make sound decisions that will impact business goals and strategies; creates an environment where other Leaders and/or Team Members are empowered to make decisions.
• Reliability The trait of being dependable and trustworthy.
• Enthusiastic Ability to bring energy to the performance of a task.
• Accuracy Ability to perform work accurately and thoroughly.
• Ability to communicate and understand instructions, both verbal and written, in English.
• Must be able to work a flexible schedule on short notice, including night, weekends and occasionally long hours.
• Ability to meet physical demands of position.
• Vision corrected to within normal limits.
• Ability to function in a hectic work environment with occasional periods of high stress.