Customer Service Associate - Temporary

Walgreens; Williston (ND); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking dedicated individuals to enhance customer experiences in a dynamic retail environment. In this role, you'll engage with customers, providing exceptional service and assistance while handling transactions. Your contributions will ensure a welcoming atmosphere and maintain store standards. If you thrive on interaction and take pride in delivering quality service, this position offers the perfect opportunity to grow and develop your skills in a supportive team environment. Join us in making every customer interaction a positive one!

Qualifications

• Fluent in English for effective communication.
• Ability to handle cash transactions accurately.

Responsibilities

• Deliver a distinctive customer experience through friendly service.
• Handle cash register transactions efficiently and accurately.
• Maintain store cleanliness and compliance with policies.

Skills

Customer Service

Cash Handling

Communication Skills

Problem Solving

Education

High School Diploma

Job description

Customer Experience

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, providing courteous, fair, friendly, and efficient checkout service.

Customer Engagement

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive experience.
• Shares customer service best practices with team members, including interpersonal habits (e.g., greeting, eye contact, courtesy) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied).

Operations

• Provides courteous, friendly, fast, and efficient service.
• Recommends items for sale, including trade-up and/or companion items.
• Handles transactions at the cash register, including collecting cash, giving change, processing voids, returns, rain checks, refunds, and exchanges.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as directed.
• Implements asset protection procedures to minimize profit loss.
• Ensures compliance with laws regarding regulated products (e.g., alcohol, tobacco).
• Constructs and maintains displays, including promotional and seasonal displays, and completes resets as directed.
• Assists with food product placement and stock rotation, following policies for raw and cooked foods.
• Maintains knowledge of store systems and equipment.
• Provides photo area services, including digital passport photos, poster prints, and promotional photo products.
• Handles web pick-up responsibilities, monitors orders, fills, and delivers them to customers.
• Maintains store cleanliness and appearance.
• Follows company policies and maintains respectful relationships with coworkers.
• Completes special assignments and tasks as assigned.

Training & Personal Development

• Attends training sessions and completes required PPLs.

Additional Requirements

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work flexible hours, including evenings and weekends.