Customer Service Associate - Temporary

Walgreens; Ware (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading retail company is seeking a Customer Service Associate to enhance customer experiences through engagement and efficient service. The role involves greeting customers, processing transactions, and maintaining store standards. Flexibility in hours is required to meet business needs.

Qualifications

• Fluent in reading, writing, and speaking English.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Engages customers and resolves issues for a positive experience.
• Processes payments and handles returns, refunds, and exchanges.
• Maintains store cleanliness and compliance with laws.

Skills

Customer Service

Communication

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customers and suggests trade-up and/or companion items.
• Registers customer purchases, processes payments, and handles returns, refunds, and exchanges.
• Keeps counters and shelves clean, merchandised, and stocked; takes inventory and maintains records.
• Implements asset protection procedures to minimize profit loss.
• Ensures compliance with laws regarding regulated products like alcohol and tobacco.
• Constructs and maintains displays, completes resets, and revisions as directed.
• Assists with proper product placement and stock rotation, especially for food items.
• Has working knowledge of store systems and equipment.
• Provides photo area services, including passport photos and promotional products.
• Handles web pick-up orders, including monitoring, filling, and delivering.
• Maintains store cleanliness and appearance.
• Follows company policies, maintains respectful relationships, and completes assigned tasks.

Training & Personal Development

• Attends training and completes PPLs as requested.

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work flexible hours, including evenings and weekends.