Customer Service Associate - Temporary

Walgreens; Pittsburg (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in retail is seeking customer-focused individuals to join their team in Pittsburg. As an integral part of operations, you will engage with customers, manage transactions, and ensure store excellence. Ideal candidates should be skilled in customer service and available to work flexible hours. Join Walgreens to contribute to a distinctive and delightful customer experience.

Qualifications

• Fluent in reading, writing, and speaking English.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Engages customers by greeting them and offering assistance.
• Handles transactions and provides efficient service.
• Maintains store cleanliness and compliance with policies.

Skills

Customer Service

Communication

Problem Solving

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied).

Operations

• Provides courteous, friendly, fast, and efficient service to customers.
• Recommends items for sale and suggests trade-up or companion products.
• Handles transactions at the cash register, including collecting cash, giving change, and processing voids, returns, rain checks, refunds, and exchanges.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as directed.
• Implements asset protection procedures to minimize profit loss.
• Ensures compliance with laws regarding regulated products (e.g., alcohol, tobacco).
• Constructs and maintains displays, including promotional and seasonal displays; completes resets as directed.
• Assists with food separation and product placement according to policies, ensuring proper stock rotation.
• Maintains knowledge of store systems and equipment.
• Provides customer service in the photo area, including passport photos, poster printing, and promotional photo products.
• Supports web pick-up services, monitoring orders, filling, and delivering as needed.
• Maintains store cleanliness and appearance.
• Follows all policies and maintains respectful coworker relationships.
• Completes assigned tasks and special projects.

Training & Personal Development

• Attends training sessions and completes required PPLs as instructed.

Basic Qualifications

• Fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.

Preferred Qualifications

• At least six months of retail experience preferred.
• Prior Walgreens experience is a plus.

Note: For San Francisco applicants, we consider qualified individuals with arrest and conviction records per the Fair Chance Ordinance.

We are an Equal Opportunity Employer, including for disability and veterans.

The actual salary depends on factors like location, skills, education, and experience. This position remains open until filled. For benefits information, visit jobs.walgreens.com/benefits.

Salary Range: $15 - $17.50 per hour