Customer Service Associate - Temporary

Walgreens; Pelham (NH); On-site; USD 28,000 - 36,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to enhance customer experiences in a retail environment. This role involves engaging with customers, providing assistance, and ensuring a positive shopping experience. You will be responsible for managing transactions, maintaining store displays, and upholding company standards. If you thrive in a fast-paced environment and enjoy helping others, this position offers a great opportunity to develop your skills while contributing to a team dedicated to exceptional customer service. Join us in creating delightful experiences for every customer!

Qualifications

• Fluency in English is required for effective communication.
• Flexible schedule availability is necessary for this role.

Responsibilities

• Engage customers by greeting and assisting with products and services.
• Provide courteous and efficient service while managing transactions.

Skills

Customer Service

Communication

Problem Solving

Cash Handling

Education

High School Diploma

Tools

Point of Sale (POS) System

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customers and suggests trade-up and/or companion items.
• Registers customer purchases on assigned cash register, collects cash, and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store management or communicated by the shift leader.
• Implements company asset protection procedures to identify and minimize profit loss.
• Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
• Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
• Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method, and restocking out-of-stock items.
• Has working knowledge of store systems and equipment.
• Provides customer service in the photo area, including digital passport photo service, poster printing, and creative machine, with suggestive selling of promotional photo products.
• Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders, and delivers orders to customers as they arrive at the store).
• Assists with exterior and interior maintenance by ensuring a clean, neat, and orderly store condition and appearance.
• Complies with all company policies and procedures; maintains respectful relationships with coworkers.
• Completes special assignments and other tasks as assigned.

Training & Personal Development

• Attends training and completes PPLs requested by the manager or assigned by corporate.

Additional Requirements

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Requires willingness to work a flexible schedule, including evenings and weekends.