Customer Service Associate - Temporary

Walgreens; Omaha (NE); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in retail seeks a Customer Service Associate to provide an excellent experience for customers in the Omaha area. The role involves engaging with customers, ensuring efficient service at the checkout, and maintaining store cleanliness. Ideal candidates are fluent in English and flexible with working hours, while those with retail experience are preferred.

Qualifications

• Fluent in English (reading, writing, speaking).
• Willing to work flexible hours, including evenings and weekends.

Responsibilities

• Engages customers by greeting them and resolving issues.
• Registers customer purchases and handles transactions.
• Maintains cleanliness of counters and shelves.

Skills

Customer service

Interpersonal skills

Communication

Job description

Customer Service Associate

Models and delivers a distinctive and delightful customer experience.

Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customers and suggests trade-up and/or companion items.
• Registers customer purchases, collects cash, and distributes change; processes voids, returns, rain checks, refunds, and exchanges as needed.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by the store manager or shift leader.
• Implements asset protection procedures to minimize profit loss.
• Ensures compliance with laws regarding regulated products (e.g., alcohol, tobacco).
• Constructs and maintains displays, including promotional, seasonal, and sale merchandise. Completes resets and revisions as directed.
• Assists with food product separation and placement, following policies (e.g., raw foods on bottom shelves). Assists in stock rotation and restocking using FIFO method.
• Maintains knowledge of store systems and equipment.
• Provides photo area services, including digital passport photos, poster prints, and promotional photo products.
• Handles web pick-up responsibilities, monitors orders, fills, and delivers as needed.
• Ensures store cleanliness and organization, both interior and exterior.
• Adheres to all company policies and maintains respectful coworker relationships.
• Performs additional tasks and special assignments as required.

Training & Personal Development

• Attends training sessions and completes required PPLs as directed by management or corporate.

Basic Qualifications

• Fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.

Preferred Qualifications

• At least six months of retail experience preferred.
• Previous Walgreens experience preferred.

The following applies for San Francisco, CA applicants: We will consider qualified applicants with arrest and conviction records, pursuant to the San Francisco Fair Chance Ordinance.

An Equal Opportunity Employer, including individuals with disabilities and veterans.

Compensation varies based on factors such as location, skills, education, and experience. This role remains open until filled. Benefits details can be reviewed at jobs.walgreens.com/benefits. If the link is not clickable, please copy and paste it into your browser.

Salary Range: $15 - $17.50 per hour