Customer Service Associate - Temporary

Kappaalphapsi1911; North Carolina; On-site; USD 25,000 - 35,000; Full time

Job summary

A leading company seeks a dedicated individual to enhance customer experiences and manage operations effectively. Responsibilities include providing efficient service, assisting customers, and maintaining store standards. Ideal candidates should possess strong communication skills and a willingness to work flexible hours. Previous retail experience is preferred.

Qualifications

• Must be fluent in reading, writing, and speaking English.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Models and delivers a distinctive customer experience.
• Registers sales on assigned cash register and provides checkout service.
• Engages customers by greeting and offering assistance.

Skills

Customer Service

Interpersonal Skills

Communication

Education

Fluency in English

Job description

Job Description

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customers and suggests trade-up and/or companion items.
• Registers customer purchases, processes payments, and handles returns, refunds, and exchanges as needed.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required.
• Implements asset protection procedures to minimize profit loss.
• Ensures compliance with laws regarding regulated products (e.g., alcohol and tobacco).
• Constructs and maintains displays, completes resets, and assists with product placement and stock rotation.
• Has working knowledge of store systems and equipment.
• Provides customer service in the photo area, including digital passport photos, poster prints, and promotional photo products.
• Assumes web pick-up responsibilities, monitors orders, and delivers them to customers.
• Maintains store cleanliness and appearance.
• Follows all company policies, maintains respectful relationships with coworkers, and completes assigned tasks.

Training & Personal Development

• Attends training sessions and completes required PPLs as directed by management or corporate.

External Basic Qualifications

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work flexible hours, including evenings and weekends.

Preferred Qualifications

• Six months of retail experience preferred.
• Prior experience with Walgreens preferred.

Note: For San Francisco, CA applicants, we consider qualified candidates with arrest and conviction records per the Fair Chance Ordinance.

We are an Equal Opportunity Employer, including for disability and veterans.

The actual compensation depends on various factors including location, skills, education, and experience. This role remains open until filled. For benefits information, visit jobs.walgreens.com/benefits.