Customer Service Associate - Temporary

Walgreens; New York (NY); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading company in retail is looking for Customer Service Associates who engage customers, operate cash registers, and maintain store standards. This role involves flexible working hours, providing an opportunity to enhance customer experiences and ensure satisfaction across all services and product offerings.

Qualifications

• Fluency in reading, writing, and speaking English.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Engages customers by greeting them and offering assistance.
• Operates cash register and handles transactions.
• Maintains cleanliness and organization of the store.

Skills

Customer Engagement

Interpersonal Skills

Product Knowledge

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members, including interpersonal habits (e.g., greeting, eye contact, courtesy) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied).

Operations

• Provides courteous, friendly, fast, and efficient service to customers.
• Recommends items for sale, including trade-up and/or companion items.
• Operates cash register, handles cash, and processes transactions such as voids, returns, rain checks, refunds, and exchanges.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as directed.
• Implements asset protection procedures to minimize profit loss.
• Ensures compliance with laws regarding regulated products like alcohol and tobacco.
• Constructs and maintains displays, including promotional and seasonal displays, and completes resets as directed.
• Assists with food product placement and stock rotation following policies.
• Maintains knowledge of store systems and equipment.
• Provides photo area services, including digital passport photos, poster prints, and promotional photo products.
• Handles web pick-up orders, monitors, fills, and delivers as needed.
• Ensures the store remains clean, neat, and orderly.
• Follows all company policies, maintains respectful relationships, and completes assigned tasks.

Training & Personal Development

• Attends training sessions and completes required PPLs as directed.

Basic Qualifications

• Fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.

Preferred Qualifications

• Six months of retail experience preferred.
• Prior Walgreens experience preferred.

Note: For San Francisco applicants, we consider qualified candidates with arrest and conviction records per the Fair Chance Ordinance.

An Equal Opportunity Employer, including disability/veterans.

Compensation depends on various factors. This role remains open until filled. For benefits information, visit jobs.walgreens.com/benefits.

Salary Range: $16.50 - $18 per hour