Customer Service Associate - Temporary

Walgreens; Los Angeles (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in retail seeks a Customer Service Associate to engage with customers and ensure an excellent shopping experience. The role involves providing fast service, handling transactions, and maintaining a clean store environment. Applicants should be enthusiastic and ready to work flexible hours, with preference given for previous retail experience.

Qualifications

• Fluent in English; must read, write, and speak.
• Willing to work flexible hours, including evenings and weekends.

Responsibilities

• Engage customers and resolve issues for a positive experience.
• Provide efficient service and assist with product recommendations.
• Handle cash register duties and maintain store cleanliness.

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customers and suggests trade-up and/or companion items.
• Registers customer purchases on assigned cash register, collects cash, and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store management or shift leader.
• Implements company asset protection procedures to minimize profit loss.
• Ensures compliance with laws regarding regulated products (e.g., alcohol, tobacco).
• Constructs and maintains displays, including promotional, seasonal, and sale merchandise. Completes resets and revisions as directed.
• Assists with food item separation and product placement according to policies (e.g., raw foods on bottom shelves). Participates in stock rotation using FIFO method.
• Maintains knowledge of store systems and equipment.
• Provides customer service in the photo area, including digital passport photos, poster prints, and promotional photo products.
• Handles web pick-up duties, monitors orders, fills, and delivers them to customers.
• Assists with store cleanliness and appearance.
• Follows company policies, maintains respectful relationships, and completes assigned tasks.

Training & Personal Development

• Attends training sessions and completes required PPLs as directed.

Basic Qualifications

• Fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.

Preferred Qualifications

• Six months of retail experience preferred.
• Prior Walgreens experience preferred.

Note: For San Francisco, CA applicants, we consider qualified applicants with arrest and conviction records per local ordinances.

We are an Equal Opportunity Employer, including disability/veterans.

The actual salary depends on various factors. The role remains open until filled. Benefits details available here.

Salary Range: $16.5 - $18 / Hour