Customer Service Associate - Temporary

Walgreens; Fort Worth (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

Une entreprise de renom recherche un Customer Service Associate à Fort Worth, Texas. Le candidat idéal offrira un service client exceptionnel, gérera les transactions à la caisse et participera à l'entretien général du magasin. Ce rôle exige une communication efficace et une flexibilité dans les horaires de travail.

Qualifications

• Doit être fluide en anglais (lecture, écriture, parole).
• Volonté de travailler selon des horaires flexibles, y compris les soirées et les week-ends.

Responsibilities

• Modèle et livre une expérience client distinctive et agréable.
• Enregistre les ventes sur la caisse assignée et fournit un service rapide et courtois.
• Assiste les clients avec des produits et services, résolvant les problèmes pour assurer une expérience positive.

Skills

Service à la clientèle

Communication

Flexibilité

Job description

Customer Experience

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customers and suggests trade-up and/or companion items.
• Registers customer purchases on assigned cash register, collects cash, and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store management or communicated by the shift leader.
• Implements company asset protection procedures to identify and minimize profit loss.
• Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
• Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
• Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method, and restocking out-of-stock items.
• Has working knowledge of store systems and equipment.
• Provides customer service in the photo area, including digital passport photo service, poster printing, and creative machine operation, as well as suggestive selling of promotional photo products.
• Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders, and delivers orders to customers as they arrive at the store).
• Assists with exterior and interior maintenance by ensuring the store remains clean, neat, and orderly.
• Complies with all company policies and procedures; maintains respectful relationships with coworkers.
• Completes special assignments and other tasks as assigned.

Training & Personal Development

• Attends training sessions and completes PPLs as requested by the manager or assigned by corporate.

• Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
• Requires willingness to work flexible schedules, including evenings and weekends.