Customer Service Associate - Temporary

Walgreens; Florida; On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in retail is seeking a Customer Service Representative to engage with customers, provide efficient service, and manage store operations. This role is perfect for individuals who can work flexible hours and are passionate about delivering excellent customer experiences.

Qualifications

• Fluent in reading, writing, and speaking English.
• Willing to work flexible hours, including evenings and weekends.

Responsibilities

• Engages customers by greeting and offering assistance.
• Processes sales, manages cash, and maintains store cleanliness.
• Attends training sessions as directed by management.

Skills

Customer Service

Communication

Problem Solving

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customers and suggests trade-up and/or companion items.
• Processes sales on the assigned cash register, handles cash, and provides change. Manages voids, returns, rain checks, refunds, and exchanges as needed.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by the store manager or shift leader.
• Implements company asset protection procedures to minimize profit loss.
• Ensures compliance with laws regarding regulated products (e.g., alcohol, tobacco).
• Constructs and maintains displays, including promotional, seasonal, and sale merchandise. Completes resets and revisions as directed.
• Assists with food product separation and placement, following policies (e.g., raw foods on bottom shelves). Assists in stock rotation and restocking using FIFO method.
• Possesses working knowledge of store systems and equipment.
• Provides customer service in the photo area, including passport photos, poster prints, and promotional products.
• Handles web order pickups, monitors orders, fills, and delivers them to customers.
• Maintains store cleanliness and appearance.
• Follows all policies and procedures, and maintains respectful relationships with coworkers.
• Completes assigned tasks and special projects as needed.

Training & Personal Development

• Attends training sessions and completes required PPLs as directed by management or corporate.

Basic Qualifications

• Fluent in reading, writing, and speaking English (except Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.

Preferred Qualifications

• At least six months of retail experience preferred.
• Prior Walgreens work experience is a plus.

This role is open until filled. The salary range is $15 - $17.50 per hour. The actual compensation depends on various factors including location, skills, and experience. For benefits details, visit jobs.walgreens.com/benefits.

Equal Opportunity Employer, including disability/veterans.

Note: For San Francisco applicants, we consider qualified candidates with arrest and conviction records per the Fair Chance Ordinance.