Customer Service Associate - Temporary

Walgreens; Elizabeth (NJ); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading retail pharmacy is seeking a customer-focused team member for their Elizabeth, NJ location. The position involves engaging with customers, executing transactions, and maintaining store aesthetics. Ideal candidates should exhibit strong customer service and interpersonal skills. Flexible schedule candidates are highly preferred.

Qualifications

• Fluency in reading, writing, and speaking English required.
• Flexible schedules, including evenings and weekends, necessary.

Responsibilities

• Engages customers and resolves questions to ensure satisfaction.
• Processes transactions on cash register and maintains store cleanliness.
• Assists in maintaining stock and merchandising displays.

Skills

Customer Service

Interpersonal Skills

Problem Solving

Communication

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customers and suggests trade-up and/or companion items.
• Registers customer purchases on assigned cash register, collects cash, and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by the store manager or shift leader.
• Implements company asset protection procedures to identify and minimize profit loss.
• Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
• Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
• Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
• Has working knowledge of store systems and store equipment.
• Provides customer service in the photo area, including digital passport photo service, poster print, and creative machine, as well as suggestive selling of promotional photo products.
• Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders, and delivers orders to customers as they arrive at the store).
• Assists with exterior and interior maintenance by ensuring the store remains clean, neat, and orderly.
• Complies with all company policies and procedures; maintains respectful relationships with coworkers.
• Completes special assignments and other tasks as assigned.

Training & Personal Development

• Attends training and completes PPLs as requested by the manager or as assigned by corporate.

Basic Qualifications

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Requires willingness to work flexible schedules, including evenings and weekends.

Preferred Qualifications

• Prefer six months of experience in a retail environment.
• Prior work experience with Walgreens is preferred.

Note: For San Francisco, CA applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

The actual compensation offered will depend on factors such as geography, skills, education, experience, and other relevant considerations. This role will remain open until filled. To review benefits, visit jobs.walgreens.com/benefits. If you are applying on a job board or cannot click the link, copy and paste the URL into your browser.

Salary Range: $15.5 - $17.5 / Hourly