Customer Service Associate - Temporary

Walgreens; Des Moines (IA); On-site; USD 21,000 - 23,000; Full time

Job summary

Walgreens in Des Moines, IA seeks a Customer Experience associate to greet customers, resolve issues, and deliver a positive shopping experience. You will help customers with products and services, process purchases at the register, and maintain neat shelves and displays.

The role emphasizes strong English communication, friendly service, and the ability to work a flexible schedule, including evenings and weekends. Prior retail experience is preferred.

Qualifications

• Must be fluent in reading, writing, and speaking English.
• Requires willingness to work flexible schedule, including evenings and weekend hours.

Responsibilities

• Provides courteous, friendly, fast, and efficient service to customers.
• Recommends items for sale and trade-up/companion items.
• Registers purchases at the cash register and handles cash, returns, and exchanges as needed.
• Keeps counters and shelves clean and well merchandised; takes inventory and maintains records.
• Checks in and prices merchandise as directed by the store manager or shift leader.
• Implements asset protection procedures to minimize profit loss.
• Ensures compliance with state/local laws for regulated products.
• Maintains displays, including promotional and seasonal items, and performs resets as directed.
• Assists with product separation and placement per policies; stocks using FIFO and restocks as needed.
• Uses store systems and equipment; provides service in the photo area and supports web pickup duties.
• Maintains exterior and interior store cleanliness and appearance.
• Follows company policies and maintains respectful coworker relationships.
• Completes special assignments and other tasks as assigned.

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customer and recommends trade-up and/or companion items.
• Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
• Implements Company asset protection procedures to identify and minimize profit loss.
• Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
• Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
• Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
• Has working knowledge of store systems and store equipment.
• Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
• Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
• Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
• Complies with all company policies and procedures; maintains respectful relationships with coworkers.
• Completes special assignments and other tasks as assigned.

Training & Personal Development

• Attends training and completes PPLs requested by Manager or assigned by corporate.

Basic Qualifications

• Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
• Requires willingness to work flexible schedule, including evenings and weekend hours.

Preferred Qualifications

• Prefer six months of experience in a retail environment.
• Prefer to have prior work experience with Walgreens.

The following information is applicable for San Francisco, CA applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

This role will remain open until filled.

Salary Range: $15 - $17.5 / Hourly