Customer Service Associate Representative

Cigna; United States; Remote; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare company is seeking a Customer Service Associate Representative to support patients in their fertility journey. This role involves handling calls, coordinating care, and ensuring a positive patient experience. Join a fun and supportive team with excellent benefits from day one.

Benefits

Health coverage effective day 1

Holiday, PTO, and OT pay

401K with company match

Tuition reimbursement

Fun, friendly, and unique culture

Qualifications

• Empathetic and fun-loving personality.
• Excellent customer service and organization skills.
• Reliable internet connection required.

Responsibilities

• Handle 25-30 inbound and outbound calls.
• Coordinate fertility plans and medications with patients and physicians.
• Ensure 100% follow-up on customer issues.

Skills

Empathy

Problem-Solving

Customer Service

Organization

Time Management

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Customer Service Associate Representative

Customer Service Representative - Work from Home, MA– Freedom Fertility

Ready for a job that encourages you to use your communication and problem-solving skills? If so, prepare to use those skills to help your patients’ dreams of having a family come true!

As a Customer Service Representative at Freedom Fertility, you’ll use your empathy and listening skills to handle inbound and outbound calls from patients and learn more about their medical history and challenges with fertility.

This is not your average customer service job – you’ll work for a company that truly cares about people while helping our patients achieve happiness.

Here’s how you’ll make a difference:

• Handle 25-30 calls (IB & OB)
• Ensure process efficiency – Work with patients and physicians to coordinate fertility plans and medications
• Own the patient experience by resolving customer issues and ensuring 100% follow-up
• Pay attention to detail – Accurately obtain and enter patient information, including shipping, insurance, and payment details

Why join us?

• Health coverage effective day 1 (medical, dental, vision)
• Holiday, PTO, and OT pay
• 401K with company match
• Tuition reimbursement
• Fun, friendly, and unique culture – bring your whole self to work every day!

What you need to do the job:

• An empathetic and fun-loving personality with a few good jokes on the ready
• High School Diploma or GED required
• Excellent customer service, organization, and time management skills
• PC skills including knowledge of Microsoft Office Suite and Internet

**MUST Reside in MA!

Preferred: Certified Pharmacy Technician

Additional requirements include reliable internet connection via cable broadband or fiber optic with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care, and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy), or related medical conditions, including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status, or any other characteristic protected by applicable laws.