Customer Service Associate REMOTE JOB

The Prestressed Group; Knoxville (TN); Remote; USD 35,000 - 50,000; Full time

Job summary

The Prestressed Group is seeking a Customer Service Associate to serve as a liaison with customers, ensuring their needs are met and issues are resolved promptly. The ideal candidate will have strong customer service skills, experience in a fast-paced environment, and a familiarity with CRM systems. A comprehensive benefits package is offered, reflecting the company's appreciation for its associates.

Benefits

Employee Assistance Plan

Employee Referral Program

Lucrative commissions and long-term bonus plans

Medical, dental, and vision plans – start when you start!

Paid time off

401(k) - 100% company match

Qualifications

• 2+ years' experience in a goal-driven, customer-focused environment.
• Strong administrative skills and proven knowledge of CRM systems.
• Excellent oral and written communication skills.

Responsibilities

• Attracts customers by answering questions and suggesting products.
• Maintains customer records and resolves issues.
• Prepares service reports by collecting and analyzing customer information.

Skills

Customer Service

Problem Solving

Communication

Multi-tasking

Tools

Customer Relationship Management (CRM)

Job description

The Prestressed Group are looking for a Customer Service Associate that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Job Duties and Responsibilities :

• Attracts potential customers by answering product and service questions and suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining
• the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Serves customers by providing product and service information and resolving product and service problems.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.

Requirements

• 2+ years' experience of demonstrated performance in a goal-driven & customer-focused environment preferred
• Strong customer service and office administrative skills
• Proven knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, High-rise, and Insightly
• Excellent oral and written communication skills
• Call Center Customer Service experience
• Practical knowledge of Superior Customer Service
• Background working with Inbound Telephone Calls
• Adeptness in Customer Satisfaction
• Experience with customer invoices
• Demonstrated knowledge of customer service
• Comfort and confidence when interacting with internal and external partners and clients / customers
• Proven ability to navigate multiple computer systems, applications, and utilize search tools to find information

Qualifications / Skills :

• Product knowledge
• Market knowledge
• Quality focus
• Problem solving
• Resolving conflict
• Analyzing information
• Multi-tasking

The Prestressed Group appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as :

• Employee Assistance Plan
• Employee Referral Program
• Lucrative commissions and long-term bonus plans
• Medical, dental, and vision plans – start when you start!
• Paid time off
• 401(k) - 100% company match (vesting and matching starts upon hire, up to 5% of eligible compensation)

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