Customer Service Associate Radiology Part-Time Day Shift

St. Luke’s University Health Network; Bethlehem (Northampton County); On-site; USD 36,000 - 48,000; Full time

Job summary

St. Luke's University Health Network in Bethlehem is seeking a Customer Service Associate to support Radiology operations, answer calls, triage messages, and assist with patient care.

The role involves coordinating patient records, relaying information to physicians, and maintaining accurate documentation. The position requires outstanding telephone skills, ability to handle multiple tasks, and familiarity with medical terminology and hospital workflows.

Qualifications

• Experience in office procedures such as faxing, excellent telephone skills and computer experience required.
• Skills demonstrative of handling multiple tasks simultaneously.
• Medical terminology necessary.

Responsibilities

• Answers all incoming calls to the reading room and/or radiology front desk area.
• Triage and relay messages to appropriate personnel in the department.
• Maintain effective and positive communications (verbal and written).
• Record and report accurate messages to appropriate department personnel.
• Demonstrates proper telephone techniques and etiquette according to hospital policy.
• Assist with scheduling duties according to department guidelines.
• Assist with direct patient care and care of patients' families as needed.

Skills

Telephone skills

Office procedures

Multitasking

Education

High School diploma

Tools

EPIC

Job description

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

Schedule: Week One; Monday, Tuesday and Wednesday 7:30 AM-4:00 PM. Week Two; Monday and Tuesday 7:30 AM-4:00 PM. The Customer Service Associate will be responsible for assisting Technologists, Radiologists, and other physicians in the caring for their patients. The Customer Service Associate coordinates patient record activities, plays a role in patient care and customer service, communicates with departments involving patient care delays, calling verbal reports to ordering physicians, retrieving blood work, and serving as a support liaison for the Radiology Department.

Job Duties and Responsibilities

• Answers all incoming calls to the reading room and/or radiology front desk area.
• Promptly triages and accurately relays all messages to the appropriate personnel in the department.
• Excels at effective and positive communications (both verbal and written).
• Uses skills to bolster the department/organization image.
• Demonstrates proper telephone techniques and etiquette according to hospital policy.
• All calls are answered within three (3) rings.
• Records and reports accurate messages to the appropriate department personnel.
• Demonstrates competency in the knowledge of the EPIC modules appropriate to job
• Accurately adheres to downtime procedures to assure appropriate information is available resulting in excellent continuity of care for patients.
• Complies with the established chain of command for the reporting of work related
• Calls verbal reports as necessary.
• Accurately documents this transaction on the check-in document and log, if available.
• Documents communication regarding findings in Result Tracker.
• Completes clerical functions including filing, copying, and faxing as necessary.
• Scheduling duties performed according to department guidelines.
• Handles all requests for emergent radiology studies.
• Involves supervisor if scheduling conflicts exist.
• Assists with direct patient care and the care of the patient's family members based on the needs of the department.

Physical and Sensory Requirements

• Standing for up to 2 hours per day, up to 1 hour at a time.
• Sitting for up to 8 hours per day, up to 4 hours at a time.
• Walking for up to 4 hours per day in 15 minute increments.
• Continuous use of hands and handling.
• Manual dexterity in order to type on keyboard for up to 1 hour for data entry.
• Occasionally carrying objects of up to 25 pounds.
• Must have the ability to occasionally stoop/bend, crouch, kneel and reach above shoulder level.
• Hearing as it relates to normal conversation.
• Seeing as it relates to general vision, depth perception and peripheral vision.

Education

High School Graduate or equivalent required

Training and Experience

Experience in office procedures such as faxing, excellent telephone skills and computer experience required. Skills demonstrative of handling multiple tasks simultaneously. Medical terminology necessary.

Thank you for your interest in St. Luke's!!

St. Luke's University Health Network is an Equal Opportunity Employer. Founded in 1872, St. Luke's University Health Network (SLUHN) is a fully integrated, regional, non-profit network of more than 23,000 employees providing services at 16 campuses and 350+ outpatient sites. With annual net revenue in excess of $4 billion, the Network's service area includes 11 counties in two states: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. St. Luke's hospitals operate the largest network of trauma centers in Pennsylvania, with the Bethlehem Campus being home to St. Luke's Children's Hospital. SLUHN is the only Lehigh Valley-based health care system to earn Medicare's five-star ratings (the highest) for quality, efficiency and patient satisfaction. It is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World's Best Hospital. The Network's flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from Premier 13 times total and eleven years in a row, including in 2023 when it was identified as THE #4 TEACHING HOSPITAL IN THE COUNTRY. In 2021, St. Luke's was identified as one of the 15 Top Health Systems nationally. St. Luke's is the ONLY health care institution in the Lehigh Valley to be named a Top Workplace regionally repeating the exclusive honor for the third year in a row. Also, for the third straight year, St. Luke's has been a Top Workplaces in the Philadelphia Region by the Philadelphia Inquirer, ranking 9th in the large employer category for 2025 and the only health care system in PA to receive this award. In 2025, St. Luke's was recognized as a national Top Workplaces by USA Today, three years in a row, including the 3rd best health care system in the nation in 2023 and 2024. Lastly, in 2025, St. Luke's was named a Top Workplace in New Jersey for the third year in a row.

Learn More Here.