Customer Service Associate (PT)

CLOUD10 Smartwash; Hampden Township (PA); On-site; USD 30,000 - 40,000; Full time

Job summary

Ein innovatives Unternehmen sucht leidenschaftliche Kundenservice-Mitarbeiter, die den Kunden ein außergewöhnliches Erlebnis bieten. In dieser spannenden Rolle sind Sie das Gesicht des Unternehmens und helfen dabei, die Kunden über die verschiedenen Dienstleistungen zu informieren. Die Position erfordert eine positive Einstellung und die Fähigkeit, in einem dynamischen Umfeld zu arbeiten. Sie werden geschult, um die neueste Technologie im Bereich der Autowäsche zu bedienen und haben die Möglichkeit, in einem freundlichen und unterstützenden Team zu wachsen. Wenn Sie eine Begeisterung für den Kundenservice haben und Teil eines aufstrebenden Unternehmens sein möchten, freuen wir uns auf Ihre Bewerbung!

Benefits

Wettbewerbsfähige Löhne

Lukrative Provisionen und Bonusanreize

Flexible Arbeitszeiten

Kostenlose Mitarbeiterautowäschen

Medizinische, zahnärztliche und augenärztliche Versicherung

401K-Rentenersparnisse

Bis zu 500 $ Anmeldebonus nach 60 Tagen

Qualifications

• Ausgezeichnete Kundenservicefähigkeiten mit starkem Fokus auf Kundenzufriedenheit.
• Starke Kommunikations- und zwischenmenschliche Fähigkeiten.

Responsibilities

• Begrüßen und unterstützen Sie Kunden mit einem freundlichen Lächeln.
• Verarbeiten Sie Zahlungen genau und effizient.

Skills

Kundenservice

Kommunikationsfähigkeiten

Teamarbeit

Grundkenntnisse in Computeranwendungen

Fähigkeit, in einem schnelllebigen Umfeld zu arbeiten

Positive Einstellung

Education

Erfahrung im Kundenservice oder Einzelhandel

Tools

Point-of-Sale-Systeme

Job description

About CLOUD10 Smartwash:

CLOUD10 Smartwash is a leading-edge car wash experience that combines modern car wash technology with exceptional customer service. We offer a wide range of wash packages and detailing services to keep vehicles sparkling clean. We pride ourselves on being CLEANER, GREENER, SAFER, FASTER, and BETTER than our competitors.

Position Summary:

We are seeking enthusiastic and customer-oriented individuals to join our team as Customer Service Associates. In this role, you will be the face of CLOUD10 Smartwash, providing exceptional service to our valued customers. Please note, this is predominantly an outdoor job role.

Key Responsibilities:

1. Greet and assist customers: Welcome customers with a friendly smile and provide guidance on our services and packages.
2. Process transactions: Accurately process customer payments, including cash, credit cards, and memberships.
3. Maintain a clean and organized workspace: Ensure the customer service area is tidy and well-stocked.
4. Promote membership programs: Educate customers on the benefits of our membership plans and encourage enrollment.
5. Resolve customer inquiries: Address customer concerns and questions promptly and professionally.
6. Maintain a positive and welcoming atmosphere: Create a positive and enjoyable experience for all customers.
7. Assist with other duties as assigned: Participate in other tasks as needed to support the overall operations of the car wash.

Qualifications:

1. Excellent customer service skills with a strong focus on customer satisfaction.
2. Strong communication and interpersonal skills.
3. Ability to work both independently and as part of a team.
4. Basic computer skills and familiarity with point-of-sale systems.
5. Ability to work in a fast-paced environment.
6. A positive and enthusiastic attitude.
7. Prior experience in customer service or retail is preferred, but not required.
8. Car wash and/or detailing experience is NOT required.

Expectations:

1. Availability to work Fridays, Saturdays, and Sundays (our busiest days).
2. Getting your hands dirty, whether it's washing & folding towels, unclogging vacuums, emptying trash cans, sweeping, mopping, scrubbing, etc.
3. Working as early as 6:30am or as late as 9:00pm on opens & closes.
4. To be treated fairly, equally, and appreciatively regardless of anything.
5. A safe & fun, often fast-paced, yet low-stress work environment.
6. Hands-on training in operating state-of-the-art car wash technology.
7. Frequent rotations working multiple positions to maintain engagement.

Benefits:

1. Competitive wages.
2. Lucrative commission & bonus incentives.
3. Flexible scheduling.
4. Huge growth and advancement opportunities (keyholder, management).
5. Free employee car washes (weekly).
6. Medical, dental, and vision insurance (for qualified employees).
7. 401K retirement savings (for qualified employees).
8. Up to $500 sign-on bonus after 60 days (new hires only).
9. Opportunity to learn & develop new skills (plumbing, electrical, sales, training, etc.).