Customer Service Associate (PT)

Cloud10 Car Wash; Hampden Township (PA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking enthusiastic and customer-oriented individuals to join their team as Customer Service Associates. In this role, you will provide exceptional service to customers, ensuring a positive and welcoming atmosphere. Responsibilities include greeting customers, processing payments, and promoting membership programs. This position offers a dynamic work environment with opportunities for growth and advancement. If you have a passion for customer service and enjoy working outdoors, this is the perfect opportunity for you to shine and make a difference in customers' experiences.

Benefits

Competitive Wages

Commission & Bonus Incentives

Flexible Scheduling

Free Employee Car Washes

Medical, Dental, and Vision Insurance

401K Retirement Savings

Up to $500 Sign-On Bonus

Growth and Advancement Opportunities

Qualifications

• Excellent customer service skills with a strong focus on customer satisfaction.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Greet and assist customers with a friendly smile.
• Process transactions accurately and maintain a clean workspace.

Skills

Customer Service Skills

Communication Skills

Interpersonal Skills

Basic Computer Skills

Ability to Work Independently

Positive Attitude

Education

High School Diploma

Tools

Point-of-Sale Systems

Job description

3 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

This range is provided by Cloud10 Smartwash. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$15.00/hr - $16.00/hr

About CLOUD10 Smartwash: CLOUD10 Smartwash is a leading-edge car wash experience that combines modern car wash technology with exceptional customer service. We offer a wide range of wash packages and detailing services to keep vehicles sparkling clean. We pride ourselves on being CLEANER, GREENER, SAFER, FASTER, and BETTER than our competitors.

Position Summary

We are seeking enthusiastic and customer-oriented individuals to join our team as Customer Service Associates. In this role, you will be the face of CLOUD10 Smartwash, providing exceptional service to our valued customers. Please note, this is predominantly an outdoor job role.

Key Responsibilities

1. Greet and assist customers: Welcome customers with a friendly smile and provide guidance on our services and packages.
2. Process transactions: Accurately process customer payments, including cash, credit cards, and memberships.
3. Maintain a clean and organized workspace: Ensure the customer service area is tidy and well-stocked.
4. Promote membership programs: Educate customers on the benefits of our membership plans and encourage enrollment.
5. Resolve customer inquiries: Address customer concerns and questions promptly and professionally.
6. Maintain a positive and welcoming atmosphere: Create a positive and enjoyable experience for all customers.
7. Assist with other duties as assigned: Participate in other tasks as needed to support the overall operations of the car wash.

Qualifications

1. Excellent customer service skills with a strong focus on customer satisfaction.
2. Strong communication and interpersonal skills.
3. Ability to work both independently and as part of a team.
4. Basic computer skills and familiarity with point-of-sale systems.
5. Ability to work in a fast-paced environment.
6. A positive and enthusiastic attitude.
7. Prior experience in customer service or retail is preferred, but not required.
8. Car wash and/or detailing experience is NOT required.

Expectations

1. Availability to work Fridays, Saturdays, and Sundays (our busiest days).
2. Getting your hands dirty, whether it's washing & folding towels, unclogging vacuums, emptying trash cans, sweeping, mopping, scrubbing, etc.
3. Working as early as 6:30am or as late as 9:00pm on opens & closes.
4. To be treated fairly, equally, and appreciatively regardless of anything.
5. A safe & fun, often fast-paced, yet low-stress work environment.
6. Hands-on training in operating state-of-the-art car wash technology.
7. Frequent rotations working multiple positions to maintain engagement.

Benefits

1. Competitive wages.
2. Lucrative commission & bonus incentives.
3. Flexible scheduling.
4. Huge growth and advancement opportunities (keyholder, management).
5. Free employee car washes (weekly).
6. Medical, dental, and vision insurance (for qualified employees).
7. 401K retirement savings (for qualified employees).
8. Up to $500 sign-on bonus after 60 days (new hires only).
9. Opportunity to learn & develop new skills (plumbing, electrical, sales, training, etc.).

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Motor Vehicle Manufacturing