Customer Service Associate (Part-time Req 11726)

Southern States Cooperative; Purcellville (VA); On-site; USD 30,000 - 45,000; Full time

Job summary

A farmer-owned cooperative in Virginia is seeking a versatile individual for a customer service role across various locations. The role involves communication with management and customers, handling phone inquiries, and processing orders. Candidates should have a high school diploma and some customer service experience, with agribusiness knowledge preferred. The company offers medical benefits, a 401(k) plan, and opportunities for growth.

Benefits

Medical, Dental & Vision Insurance

401(k) with Company Match

Paid Time Off

Tuition Assistance

Qualifications

• High School diploma required.
• 6 months retail customer service experience preferred.
• Knowledge of store merchandise to assist customers effectively.

Responsibilities

• Assist staff and customers with inquiries about daily operations.
• Manage business phone and email communications.
• Support customers via telephone with product and service questions.

Skills

Customer service

Interpersonal skills

Attention to detail

Education

High School diploma

Tools

Point of sale systems

Job description

Join Southern States Cooperative - A Leader in Growth and Community

At Southern States Cooperative, a farmer-owned cooperative since 1923, we are dedicated to fostering growth for our employees and customers. We offer challenging and rewarding careers, along with superior products, services, and solutions for our valued customers. We invite you to grow with us!

Position Overview

We are seeking a versatile individual to perform customer service and business office functions across our agronomy, farm supply, co-op, and petroleum locations. This multi-level role ranges from entry-level support to senior customer relations, office administration, and order coordination, depending on experience and location needs.

Impact and Responsibilities

• Assist management, staff, vendors, customers, and partners with inquiries about daily operations, policies, and current initiatives, maintaining courteous and professional communication.
• Manage primary business phone and email communications, providing updates on orders, product availability, and services.
• Support customers via telephone with product and service questions.
• Handle mail and parcel deliveries efficiently.
• Process delivery tickets and work orders accurately, entering details into the system and scheduling deliveries or appointments.

Qualifications

• High School diploma required.
• Preferred 6 months retail customer service experience and familiarity with point of sale systems.
• Experience in agribusiness is a plus.
• Strong customer-focused interpersonal skills and professional communication.
• Ability to learn and follow facility guidelines and standard operating procedures.
• Knowledge of store merchandise to assist customers effectively.
• Attention to detail in transactions, cash handling, and loss prevention.

Benefits

• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Flexible Spending Accounts
• Disability & Life Insurance
• Paid Time Off, Holidays, and Vacation Buy-Back
• Tuition Assistance and Employee Programs
• Merchandise Discounts, Wellness, Volunteer, and Referral Programs

Southern States Cooperative is an Equal Opportunity Employer and values diversity in the workplace.