Customer Service Associate [Intermediate English | Wort at Home]

Teleperformance; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

Una empresa multinacional de telecomunicaciones busca talentos para unirse a su equipo de atención al cliente. Esta posición ofrece la oportunidad de trabajar desde casa, con un enfoque en la resolución de problemas y la satisfacción del cliente. Los candidatos ideales deben tener un diploma de secundaria y un nivel intermedio de inglés, así como habilidades de comunicación excepcionales. Con un ambiente de trabajo que ha sido reconocido como uno de los mejores, esta es una excelente oportunidad para quienes buscan desarrollarse profesionalmente en un entorno dinámico y de apoyo. Únete a un equipo que valora la empatía y la proactividad, y contribuye a un servicio al cliente excepcional.

Benefits

Entrenamiento pagado desde el primer día

Bonificación por internet

Oportunidad de trabajar desde casa

Turnos de trabajo flexibles

Qualifications

• Graduado de secundaria con diploma o certificado.
• Nivel intermedio de inglés y excelentes habilidades de comunicación.

Responsibilities

• Responder a todas las consultas de los clientes.
• Proporcionar un excelente servicio al cliente siendo un buen oyente.

Skills

Inglés Intermedio

Habilidades de Comunicación

Resolución de Problemas

Empatía

Education

Diploma de Secundaria

Job description

Resumen

At Teleperformance, we are looking for talents who want to develop professionally with us. If you have the facility to hold a conversation in English and want to work in a telecommunications company certified in Great Place to Work 2023 as one of the best companies to work for in Peru, apply and be part of our Customer Service staff!

Our company:

• We are certified as one of the best companies in Peru for women, millennials, and to work from home.
• TP is certified as one of the best 25 companies to work worldwide, according to Great Place to Work and Fortune.
• We are present in 95 countries, and we are a team of over 500 thousand employees worldwide.

Responsabilidades

What you’ll do as a Customer Service Associate:

• Respond to all customer inquiries.
• Provide excellent customer service by being a good listener.
• Work with confidential customer information while treating it sensitively.
• Aim to resolve issues on the first interaction by being proactive, patient, and understanding.
• Keep a constant working knowledge of our client’s products, services, and promotions.
• Document and update records in the required systems.

Requisitos

Who are you?

• A high school graduate (must have a diploma or certificate).
• Someone with an Intermediate English level and excellent communication skills.
• A person who is polite and empathic at the same time, able to understand others' feelings or thoughts.
• Someone who knows how to solve problems positively.
• Someone who sees the big picture as well as the tiny details.
• A person with no experience but with a proactive and confident attitude.

Enjoy:

• Available to Work from Home (Perú).
• Paid training from day one.
• Available to work night shift.
• Salary of S/. 1,700 + 15% performance variable + S/. 40 for internet bonus.
• Work 48 hours weekly from Monday to Sunday | 1 day off.
• Afternoon | Night | Early morning shift.

Be part of a multinational company dedicated to the BPO field and start your professional development #LikeaPro