Customer Service Associate II - Small Animal Hospital

Texas A&M University; College Station (TX); On-site; Full time

Job summary

Join Texas A&M's Small Animal Teaching Hospital as a Customer Service Associate II! In this full-time role, you'll create a welcoming environment for clients by assisting with admissions, discharges, and customer inquiries. Ideal candidates should possess strong organizational and communication skills, along with a background in customer service or veterinary settings.

Benefits

Medical, prescription drug, dental, vision, and life insurance

12-15 days of annual paid holidays

Paid sick leave and vacation

Automatic enrollment in Teacher Retirement System of Texas

Access to free LinkedIn Learning training

Tuition assistance for completing a degree

Qualifications

• High School Diploma or equivalent combination of education and experience.
• Three years in general office or clerical work.
• Experience in Veterinary or Medical Setting.

Responsibilities

• Greet and assist clients, answer phone calls, admit and discharge small animal patients.
• Explain billing invoices and collect payments due.
• Assist clients with any issues that arise during their visit.

Skills

Customer Service

Communication

Multitasking

Organizational Skills

Education

High School Diploma

Tools

Word processing applications

Spreadsheet applications

Database applications

Job description

Customer Service Associate II - Small Animal Hospital page is loaded

Customer Service Associate II - Small Animal Hospital

Apply locations College Station, TX time type Full time posted on Posted 2 Days Ago job requisition id R-084716

Job Title

Customer Service Associate II - Small Animal Hospital

Agency

Texas A&M University

Department

Vet Med-Teaching Hospital

Proposed Minimum Salary

$18.23 hourly

Job Location

College Station, Texas

Job Type

Staff

Job Description

Glimpse of the Job

Join the Texas A&M Small Animal Teaching Hospital as a Customer Service Associate II! As a Customer Service Associate II, you’ll play a crucial role in creating a warm and welcoming environment at the Texas A&M Small Animal Hospital . In this role, you will greet and assist clients, answer incoming phone calls and communicate with customers, admit and discharge small animal patients, handle payments, and more. If you’re organized, friendly, and excited to make a positive impact, we want to hear from you!

Opportunities to Contribute

• First Impressions: As the first point of contact, you set the tone for the client's experience, making them feel welcomed, valued, and supported from the moment they enter the hospital.

• Client Satisfaction: Providing excellent customer service ensures concerns and questions are addressed promptly and accurately.

• Team Collaboration: Work closely with a supportive team of veterinary professionals, contributing to a positive and collaborative work environment.

Minimum Qualifications

• High School Diploma or equivalent combination of education and experience

• Three years in general office or clerical work

A well-qualified candidate for this position will also possess:

• Experience in Veterinary or Medical Setting

• Experience in Data Entry in Medical Records

• Experience in Customer Service

• Animal Handling

• Bilingual in English and Spanish

• Word processing, spreadsheet, and database applications

• Strong verbal and written communication skills

• Strong customer service skills and detail oriented

• Ability to multitask and work cooperatively with others

Some of the Responsibilities Include:

• Admission:Gathers and obtains correct information to create/update or verify account of client and/or chart for patient while correctly explaining VMTH policy and procedures in a professional manner. Notifies services and appropriate personnel of patient arrival. Documents all information in correct systems, databases, etc.

• Discharge:Explains billing invoice and collect payments due and/or provide information regarding alterative options according to the policy and procedures of VMTH. Verifies that information in computer system is correct. Informs clients of VMTH policies and thank clients for their business. Audits inpatient invoices to communicate with services regarding financials. Collects outstanding balances. Reviews census and communicate with services and clinicians as needed.

• Client/Customer Care:Assists or directs clients/customers to appropriate resource for any issues that may arise during the visit to the SAH.

• Accounting:Collects payments, counts cashier drawers, verifies working funds, etc. according to the policy of Texas A&M University System.

What you need to know

Salary: Starting at $18.23/hour.

What you need to do

Apply! A cover letter and resume a re strongly recommended and will help in our review. You may upload them on the application under the CV/Resume section.

Why Texas A&M University?

We are a prestigious university with strong traditions, core values , and a community of caring and collaboration. Amenities associated with a major university, such as sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you. Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes.

• Medical, prescription drug, dental, vision, life and AD&D, flexible spending accounts , and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums

• 12-15 days of annual paid holidays

• Up to eight hours of paid sick leave and at least eight hours of paid vacation each month

• Automatic enrollment in the Teacher Retirement System of Texas

• Health and Wellness: Free exercise programs and release time

• Professional Development: All employees have access to free LinkedIn Learning training, webinars, and limited financial support to attend conferences, workshops, and more

• Educational release time and tuition assistance for completing a degree while a Texas A&M employee

• Living Well, a program at Texas A&M that has been built by employees, for employees

Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered, or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.

About Us

Howdy and thank you for your interest in a career with Texas A&M University. As the flagship campus of The Texas A&M University System, we are located in College Station, Texas with a student population of more than 74,000 and nearly 14,000 faculty and staff.

The Spirit of Aggieland is unmistakable. We are a unique American institution, fostering a culture of friendliness, compassion and respect for one another. Our unique history and rich traditions make Texas A&M special.

From our benefits package and professional development opportunities to our retirement programs, Texas A&M is a great place to work. Your path to a great career starts here!

Equal Opportunity/ Veterans/Disability Employer.

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