Customer Service Associate II (Remote)

FIS Global; Little Rock (AR); Remote; USD 35,000 - 45,000; Full time

Job summary

A leading fintech company is seeking a Customer Service Associate II to provide excellent service to clients. In this remote position, you will assist with inquiries and account maintenance. The ideal candidate has strong communication skills and experience in banking or call centers. Join a collaborative environment with competitive salary and benefits.

Benefits

Competitive salary and benefits

Always-on learning and development

Collaborative work environment

Opportunities to give back

Qualifications

• Banking experience is preferred.
• Experience working in a high-volume call center preferred.

Responsibilities

• Provide excellent customer service to high-value clients.
• Assist with account and product inquiries while performing account maintenance.
• Establish a professional rapport with each client.

Skills

Verbal communication skills

Written communication skills

Computer abilities

Ability to work in a fast-paced environment

Education

High school diploma or GED

Job description

Job Description

Customer Service Associate II (Remote) at FIS Global. Location: Remote in Little Rock, AR, United States. Education requirement: Bachelor Degree.

Position Type: Full time

Type Of Hire: Experienced (relevant combo of work and education)

Education Desired: General Equivalency Diploma

Travel Percentage: 0%

About the role

As a Customer Service Associate - Consumer, you will use your customer service skills to support clients for a top fintech company. You and your team will resolve support issues for customers via telephone, chat and email, and support all major client groups: banking, payments and investments.

What you will be doing:

• Provide excellent customer service to high-value clients.
• Assist with account and product inquiries while performing account maintenance.
• Establish a professional rapport with each client.

What you will need:

• Ability to work in a fast-paced environment.
• Excellent verbal and written communication skills and strong computer abilities.
• High school diploma or GED
• Banking experience is preferred
• Experience working in a high-volume call center preferred

Added bonus if you have

What we offer you

• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits

Overtime work is an essential function of this position. From time to time you may be required to work overtime.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information processed to provide services to our clients. For details on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here; supplement document available here.

For positions located in the US, if you receive a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: The essential functions of the job may or may not have been described for ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS primarily uses a direct sourcing model; a small portion of hiring is through recruitment agencies. FIS does not accept resumes from agencies not on the preferred supplier list and is not responsible for fees related to resumes submitted to job postings by agencies or others.

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Keywords: Little Rock jobs

Closed Date: 2025-10-29