Customer Service Associate II

Dollar Tree Stores; Norristown (Montgomery County); On-site; USD 16,531 - 20,664; Part time

Benefits offered by this job

Medical, pharmacy, dental, and vision insurance

Employee Assistance Program

Retirement plans

Educational Assistance

Job summary

A leading discount retail chain is seeking a Customer Service Associate II in Norristown. The role involves assisting with daily store operations, maintaining a clean environment, and interacting professionally with customers. Candidates should have a high school diploma, previous customer service experience, and the ability to lift 30-50 lbs. The position offers various perks including medical insurance and educational assistance. Join the team and help create an inviting shopping experience!

Qualifications

• Previous customer service experience in retail or similar environment preferred.
• Must be able to lift 30-50 lbs and meet physical demands.
• High level of integrity is required.

Responsibilities

• Assist with daily store operations and support customers.
• Maintain a clean and welcoming store environment.
• Cross-train to support cash register and front-end duties as needed.
• Receive merchandise and process freight safely.
• Ensure a positive and respectful environment for all.

Skills

Excellent customer service and relationship management skills

Strong organizational and communication skills

Strong problem-solving and decision-making skills

Ability to follow instructions and interpret operational documents

Proficiency in basic math for cash accounting

Education

High school diploma or equivalent

Job description

Your positive, friendly disposition and eagerness to get things done make you the right person for our Customer Service Associate II position. Join our team today and let’s create an inviting shopping experience for our customers.

Your Role

• Assisting with the daily operations of your assigned store, from merchandising to supporting customers.
• Maintaining a clean, welcoming environment.
• Cross‑trained to support the cash register and able to switch to front‑end duties as needed.
• Receiving merchandise, unloading trucks, and processing freight in a safe manner in accordance with productivity standards.
• Merchandising and stocking as needed.
• Assisting with cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable.
• Ensuring a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders.
• Managing sales transactions while working assigned cash register.
• Maintaining security of cash and protecting company assets.
• Other duties as assigned.

Your Skills and Experience

• High school diploma or equivalent (preferred).
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment (highly preferred).
• Ability to follow instructions and interpret operational documents (required).
• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation.
• Excellent customer service and relationship management skills (required).
• Strong organizational and communication skills (required).
• Strong problem‑solving and decision‑making skills (required).
• High level of integrity (required).
• Proficiency in basic math for cash accounting (required).

Your Perks and Benefits

• Medical, pharmacy, dental, and vision insurance.
• Employee Assistance Program.
• Retirement plans.
• Educational Assistance.
• And much more.

We are an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. In accordance with local laws in AZ, AR, CO, FL, GA, ID, IL, IA, KS, ME, MS, MO, MT, NE, NV, NH, NM, ND, OK, OR, SC, SD, TN, TX, UT, VT, VA, WV, WI, and WY, minors are also eligible to be considered for employment in certain roles.

We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.

Part time

2979 W. Germantown Pike, Norristown, Pennsylvania 19401 07891

Dollar Tree