Customer Service Associate II

Dollar Tree Stores; Perkasie (Bucks County); On-site; USD 16,531 - 22,041; Part time

Benefits offered by this job

Medical, pharmacy, dental, and vision insurance

Employee Assistance Program

Retirement plans

Educational Assistance

Job summary

The ideal candidate has prior customer service experience and strong communication skills, with a high school diploma preferred. Additional benefits include medical insurance and educational assistance.

Qualifications

• Previous customer service experience in retail or similar environments highly preferred.
• Ability to lift 30-50 lbs and meet physical demands of the job.
• Proficiency in basic math for cash accounting.

Responsibilities

• Assist with daily store operations focused on customer service.
• Ensure cleanliness and welcoming environment for customers.
• Manage cash register and sales transactions.

Skills

Customer service

Relationship management

Organizational skills

Communication skills

Problem solving

Integrity

Education

High school diploma or equivalent

Job description

Your positive, friendly disposition and eagerness to get things done make you the right person for our Customer Service Associate II position. Join our team today and let’s create an inviting shopping experience for our customers.

Your Role

• Assisting with the daily operations of your assigned store, from merchandising to supporting customers.
• Providing a clean, welcoming environment.
• Fully cross‑trained to support the cash register and front‑end duties as needed.
• Receiving merchandise, unloading trucks, and processing freight safely in accordance with productivity standards.
• Merchandising and stocking as needed.
• Assisting with cleanliness: cleaning and restocking bathrooms, sweeping and mopping floors, taking out trash, and ensuring all areas are neat and presentable.
• Ensuring a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders.
• Managing sales transactions while working assigned cash register.
• Maintaining security of cash and protecting company assets.
• Other duties as assigned.

Your Skills and Experience

• High school diploma or equivalent (preferred).
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment (highly preferred).
• Ability to follow instructions and interpret operational documents (required).
• Ability to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation (required).
• Excellent customer service and relationship management skills (required).
• Strong organizational and communication skills (required).
• Strong problem‑solving and decision‑making skills (required).
• High level of integrity (required).
• Proficiency in basic math for cash accounting (required).

Your Perks and Benefits

• Medical, pharmacy, dental, and vision insurance.
• Employee Assistance Program.
• Retirement plans.
• Educational Assistance.
• And much more.

We are an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and makes all employment decisions without regard to any protected status. In accordance with local laws in AZ, AR, CO, FL, GA, ID, IL, IA, KS, ME, MS, MO, MT, NE, NV, NH, NM, ND, OK, OR, SC, SD, TN, TX, UT, VT VA, WV, WI, and WY, minors are also eligible to be considered for employment in certain roles.

We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which appear in the job description for this position, and which may be amended from time to time at our discretion. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor.

Please note, this job description is not a contract of employment and may be modified to meet evolving business needs. Employment is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.

Part time

537 Constitution Avenue, Perkasie, Pennsylvania 18944-1248

Dollar Tree