Customer Service Associate II

DiaSorin; Minnesota; On-site; USD 35,817 - 41,328; Full time

Job summary

DiaSorin is seeking a Customer Service Associate II to deliver efficient, accurate service and to mentor the Customer Service I team. This role supports domestic and international orders, adheres to GMP and SOPs, and collaborates with Sales/Marketing to ensure pricing and contractual support.

Requires strong communication and problem‑solving skills and at least 5 years in customer service. The position offers an hourly wage of $26.00–$30.00, with benefits including health, retirement, and time

Qualifications

• High School graduate required.
• 5+ years of customer service experience required.
• 5+ years of office experience required.
• Excellent verbal and written communication skills.
• Data entry, Microsoft Office, Google Suite, problem solving and math skills.
• Ability to multitask, be organized and efficient.
• Working knowledge of SAP and related guidelines.
• Experience with freight/shipping systems for international or domestic support.
• Understanding of product development and OEM ordering process related to customer needs.
• Knowledge of export regulations and international culture (if applicable).

Responsibilities

• Provide prompt, courteous and efficient customer service at all times.
• Process all orders to ensure maximum service.
• Maintain customer accounts to ensure requirements met and on-time delivery.
• Assist in all levels of customer support related to regulatory compliance and problem resolution.
• Perform research and data collection for problem solving.
• Coach and assist Associates in accomplishing goals and tasks.
• Maintain relationships with Sales and Marketing to support pricing and contracts.
• Follow GMP requirements through SOPs.
• Work safely per Safety, Health and Environmental policies.
• Contribute to department process improvements.
• Coordinate with agencies to process international orders respecting government and customs.
• Assist domestic or international associates with daily responsibilities as needed.
• Participate in product, SAP and training programs.
• Support needs of others within/across work groups.
• Other duties as assigned.

Skills

Customer service

Communication

Data entry

Problem solving

Multitasking

Teamwork

Education

High school diploma

Tools

SAP

Microsoft Office

Google Suite

Freight/shipping systems

Job description

Customer Service Associate II

Why Join Diasorin

• Build What Matters
  Take ownership, challenge the status quo, and contribute directly to solutions that improve patient care worldwide.
• Innovate with Agility at a Global Scale
  Work in an entrepreneurial environment that enables speed, collaboration, and global impact.
• Grow in a People-Centered Culture
  Thrive in a culture that values accountability, inclusion, and continuous development.

Job Scope

This position provides efficient, accurate and quality customer service to ensure customers receive their merchandise in a timely manner with respect to company guidelines. Additionally, this position serves as a resource to Associates, Customer Service I by offering guidance and insights into performing their role.

Job Responsibilities and Duties

• Provide prompt, courteous and efficient customer service at all times.
• Process all orders presented by internal and external customers to ensure maximum service.
• Maintain customer accounts to ensure company requirements are met and customers receive quality products on time.
• Assist in all levels of customer support related to regulatory compliance and problem resolution to ensure customer satisfaction.
• Perform research and data collection for problem solving.
• Coach and assist Associates, Customer Service I in accomplishing goals and tasks.
• Maintain relationships with Sales and Marketing (domestic or international) to ensure support for customers related to pricing and contractual support.
• Review, understand and follow all company GMP requirements through Universal Operating Procedures.
• Perform work in a safe manner consistent with DiaSorin’s Safety, Health and Environmental policies.
• Contribute to department process improvements.
• Work with agencies needed to process international orders with respect to government and custom requirements for the efficient passage of products.
• Assist Domestic or International associates with daily responsibilities as needed.
• Participate in ongoing product, SAP and company required training programs to support related to work expectations.
• Support the needs of others within/across work groups.
• Other duties may be assigned based on department or company business needs.

Education, Experience and Qualifications

• High School graduate Required
• 5+ Years customer service Required
• 5+ Years office experience Required
• Excellent verbal and written communication skills
• Solid skills in Data entry, Microsoft Office, Google suite, problem solving and math
• Ability to multi task, is organized and efficient
• Working knowledge of the SAP system and guidelines
• Working knowledge of freight/shipping systems for international or domestic support
• Complete knowledge of product development and OEM ordering process associated with customer needs. Includes understanding of manual billings for OEM products, spare parts and instrument billings
• Complete understanding of department guidelines and process to assist in mentoring of coworkers
• (If international focused) Knowledge of export regulations and custom requirements; knowledge and understanding of international culture

What we offer

The hourly posting for this position is $26.00-$30.00 Hourly. The salary range for this role represents the numerous factors considered in the hiring decisions including, but not limited to, educations, skills, work experience, certifications, etc. Beyond base salary, Diasorin offers a competitive rewards package focused on your overall well‑being. We are proud to offer a comprehensive plan of health benefits, retirement and financial wellbeing, time off programs, wellbeing support and perks. Benefits may vary by role, country, region, union status, and other employment status factors. You may also be eligible to participate in an annual incentive program. An incentive award, if any, depends on various factors, including, individual and organizational performance.

Diasorin is committed to building a workplace where people feel empowered to contribute ideas, take ownership, and grow their careers. We believe diverse perspectives strengthen innovation and help us deliver meaningful impact for patients and customers worldwide.

Diasorin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.

This posting and recruitment process are subject to applicable local laws and regulations in the country where the position is located. Additional employment disclosures, candidate rights, and employment conditions may apply based on local jurisdiction.

Individuals hired will be required to verify identity and eligibility to work and may be subject to a background check and drug screening where permitted by law. Diasorin is committed to providing reasonable accommodations for qualified individuals with disabilities during the application process. If assistance is required, please contact [e-mail] .

Recruitment Fraud Notice

Diasorin never requests payment, financial information, or personal banking details from candidates at any stage of the recruitment process. Official communications from Diasorin recruiters will only come from a verified @diasorin.com email address. If you have questions about the legitimacy of a recruitment communication, please contact [e-mail] for verification.

Unauthorized third-party recruiting agencies may not submit candidates for this position without prior written authorization from the Diasorin Human Resources Department.