Customer Service Associate II

Dollar Tree Stores; Enola (PA); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Medical, pharmacy, dental, and vision insurance

Employee Assistance Program

Retirement plans

Educational Assistance

Job summary

A leading retail company is seeking a Customer Service Associate II in Enola, PA. You will assist with daily store operations, ensuring a welcoming environment for customers. Ideal candidates should have customer service experience and a high school diploma. Physical ability to lift and perform various tasks is required. Join our team and make a positive impact on our customers’ shopping experience.

Qualifications

• Previous customer service experience in retail preferred.
• Ability to follow instructions and interpret documents required.
• Must be able to lift between 30 and 50 lbs and meet physical demands.
• Excellent customer service and relationship management skills required.
• Strong organizational and communication skills required.
• Strong problem-solving and decision-making skills required.
• High level of integrity required.
• Proficiency in basic math for cash accounting required.

Responsibilities

• Assist with daily operations from merchandising to customer support.
• Ensure cleanliness and organization throughout the store.
• Manage sales transactions at the cash register.
• Provide a positive, safe, and respectful environment for customers and teammates.
• Manage sales transactions at the assigned cash register.
• Maintain cash security and protect company assets.
• Perform other duties as assigned.

Skills

Customer service skills

Organizational skills

Communication skills

Problem-solving skills

Integrity

Cash handling math

Education

High school diploma or equivalent

Job description

Overview

Join to apply for the Customer Service Associate II role at Dollar Tree Stores.

Your positive, friendly disposition and eagerness to get things done make you the right person for our Customer Service Associate II position. Join our team today and let’s create an inviting shopping experience for our customers.

Your Role

As a Customer Service Associate II, you’ll be responsible for assisting with the daily operations of your assigned store, from merchandising to supporting customers. While focusing on providing a clean, welcoming environment, you will be fully cross-trained to support the cash register and able to switch to front-end duties as needed. Your day-to-day job duties include, but are not limited to, the following:

• Receiving merchandise, unloading trucks, and processing freight in a safe manner in accordance with productivity standards
• Merchandising and stocking as needed
• Assisting with cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
• Ensuring a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
• Managing sales transactions while working assigned cash register
• Maintaining security of cash and protecting company assets
• Other duties as assigned

Your Skills and Experience

• High school diploma or equivalent is preferred
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
• Ability to follow instructions and interpret operational documents is required
• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation
• Excellent customer service and relationship management skills are required
• Strong organizational and communication skills are required
• Strong problem-solving and decision-making skills are required
• High level of integrity is required
• Proficiency in basic math for cash accounting is required

Your Perks and Benefits

We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer:

• Employee Assistance Program
• Retirement plans
• Educational Assistance
• And much more!

Equal Employment Opportunity

We are an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and makes all employment decisions without regard to any protected status. In accordance with local laws in AZ, AR, CO, FL, GA, ID, IL, IA, KS, ME, MS, MO, MT, NE, NV, NH, NM, ND, OK, OR, SC, SD, TN, TX, UT, VT VA, WV, WI, and WY, minors are also eligible to be considered for employment in certain roles. We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which may be amended from time to time. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor. This job description is not a contract of employment and may be modified to meet evolving business needs. Employment is at-will.

Part time

417 North Enola Road, Enola, Pennsylvania 17025-2128