Customer Service Associate I

Dollar Tree Stores; Winter Haven (FL); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Employee Assistance Program

Retirement plans

Educational assistance

Medical, pharmacy, dental, and vision insurance options

Job summary

A leading discount retailer is seeking a Customer Service Associate in Winter Haven, Florida. In this role, you will assist customers, manage transactions, and help maintain store standards. The ideal candidate should have a high school diploma and customer service experience. The position offers competitive perks, including medical and educational benefits.

Qualifications

• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store is preferred.
• Ability to follow instructions and interpret operational documents.
• Must be able to lift between 30 and 50 lbs.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions at the cash register.
• Maintain security of cash and protect company assets.
• Keep the store well-stocked and recover merchandise.
• Ensure a positive and respectful environment.

Skills

Excellent customer service

Strong organizational skills

Strong communication skills

Problem-solving skills

Education

High school diploma or equivalent

Job description

Customer Service Associate I – Dollar Tree Stores

We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to the following:

• Assist customers with questions and recommendations
• Manage sales transactions at the assigned cash register
• Maintain security of cash and protect company assets
• Keep the store well-stocked and recover merchandise
• Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards
• Ensure a positive, safe, and respectful environment with professional and friendly interactions with customers, associates, and leaders
• Maintain cleanliness throughout the store, including bathrooms, floors, trash, and neat presentation
• Other duties as assigned

Skills and Experience

• High school diploma or equivalent is preferred
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
• Ability to follow instructions and interpret operational documents
• Must be able to lift between 30 and 50 lbs. and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
• Excellent customer service and relationship management skills
• Strong organizational and communication skills
• Strong problem-solving and decision-making skills

Perks and Benefits

• Employee Assistance Program
• Retirement plans
• Educational assistance
• Medical, pharmacy, dental, and vision insurance options

Equal Opportunity Employer: We are an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status.

We comply with applicable laws; some locations may have additional guidelines. Employment is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.