Customer Service Associate I

Dollar Tree Stores; San Diego (CA); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Medical, pharmacy, dental, and vision insurance

Employee Assistance Program

Retirement plans

Educational assistance

Retirement plans

Educational assistance

Job summary

A national retail chain is seeking a Customer Service Associate I for their San Diego location. This full-time position involves assisting customers, managing transactions, and maintaining store standards. Ideal candidates will have strong customer service skills and be able to lift 30–50 lbs. A high school diploma is preferred. Benefits include medical, dental, and retirement plans. Join a supportive team dedicated to a positive shopping experience.

Qualifications

• Preferred prior customer service experience in various environments.
• Must lift 30–50 lbs and meet physical demands of the job.
• Ability to follow instructions and interpret documents.
• Must be able to lift 30–50 lbs and stand for long periods.
• Excellent customer service and communication skills.
• Strong problem-solving and organizational skills.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions at the cash register.
• Maintain store cleanliness and stock levels.
• Ensure a respectful environment for customers and staff.
• Receive merchandise and unload trucks as needed.
• Ensure a clean, safe, and respectful store environment.
• Performs other duties as assigned.

Skills

Customer service skills

Strong communication skills

Organizational skills

Problem-solving skills

Ability to follow instructions

Education

High school diploma or equivalent

Job description

Customer Service Associate I – Dollar Tree Stores

Location: 10631 Tierrasanta Blvd, San Diego, California 92124

Employment type: Full‑time

Seniority level: Entry level

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions while working an assigned cash register.
• Maintain security of cash and protect company assets.
• Keep the store well‑stocked and recover merchandise.
• Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards.
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders.
• Maintain cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable.
• Other duties as assigned.

Skills and Experience

• High school diploma or equivalent is preferred.
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred.
• Ability to follow instructions and interpret operational documents is required.
• Must be able to lift 30–50 lbs. from floor to above shoulder height; meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
• Excellent customer service and relationship management skills are required.
• Strong organizational and communication skills are required.
• Strong problem‑solving and decision‑making skills are required.

Perks and Benefits

• Medical, pharmacy, dental, and vision insurance.
• Employee Assistance Program.
• Retirement plans.
• Educational assistance.
• And much more.

We are an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. In accordance with local laws in AZ, AR, CO, FL, GA, ID, IL, IA, KS, ME, MS, MO, MT, NE, NV, NH, NM, ND, OK, OR, SC, SD, TN, TX, UT, VT, VA, WV, WI, and WY, minors are also eligible to be considered for employment in certain roles.

We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, and may be amended from time to time at our discretion. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor.

This job description is not a contract of employment and may be modified to meet evolving business needs. Employment is at‑will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.