Customer Service Associate I

Dollar Tree Stores; Plant City (FL); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Medical insurance

Retirement plans

Educational Assistance

Employee Assistance Program

Job summary

A retail company in Plant City is seeking a Customer Service Associate I to enhance the shopping experience for customers. Key responsibilities include managing transactions, maintaining store cleanliness, and assisting customers. Candidates should have strong customer service skills and be able to lift 30-50 lbs. This role offers benefits such as medical insurance and retirement plans.

Qualifications

• Previous customer service experience in retail or related environments is preferred.
• Ability to follow instructions and interpret operational documents is required.
• Strong problem-solving and decision-making skills are required.
• Must be able to lift between 30 and 50 lbs and perform related physical tasks.
• Excellent customer service and relationship management skills.
• Strong organizational and communication skills.
• Strong problem-solving and decision-making skills.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions while working at the cash register.
• Maintain security of cash and protect company assets.
• Keep the store well-stocked and recover merchandise.
• Receive merchandise and assist with unloading trucks.
• Maintain a positive, safe environment with professional interactions.
• Keep store clean, restock bathrooms, sweep and mop floors.
• Perform other duties as assigned.

Skills

Customer service

Organizational skills

Communication skills

Problem-solving skills

Ability to lift 30-50 lbs

Cash handling

Lift 30-50 lbs

Education

High school diploma or equivalent

Job description

Overview

We are seeking a Customer Service Associate I to join our team at Dollar Tree Stores and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:

Responsibilities

• Assist customers with questions and recommendations
• Manage sales transactions while working assigned cash register
• Maintain security of cash and protect company assets
• Keep the store well-stocked, and recover merchandise
• Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
• Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
• Other duties as assigned

Skills and Experience

• High school diploma or equivalent is preferred
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
• Ability to follow instructions and interpret operational documents is required
• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
• Excellent customer service and relationship management skills are required
• Strong organizational and communication skills are required
• Strong problem-solving and decision-making skills are required

Perks and Benefits

We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer:

• Employee Assistance Program
• Retirement plans
• Educational Assistance
• And much more

We are an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. In accordance with local laws, minors may be eligible to be considered for employment in certain roles where permitted.

We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which may be amended from time to time at our discretion. Incumbents will follow any other instructions and perform any other related duties as required by their supervisor.

Please note, this job description is not a contract of employment and may be modified to meet evolving business needs. Employment is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.

Part time

2502 Jim Redman Parkway, Plant City, Florida 33566

Dollar Tree

Job details

Seniority level: Entry level

Employment type: Full-time

Job function: Other

Industries: Retail