Customer Service Associate I

Family Dollar; Memphis (TN); On-site; USD 13,776 - 20,664; Part time

Benefits offered by this job

Medical, pharmacy, dental, and vision insurance

Employee Assistance Program

Retirement plans

Educational assistance

Job summary

A major retail company is seeking a part-time employee for its Memphis, TN location. The role involves assisting customers, managing sales transactions, and maintaining store cleanliness and security. Ideal candidates will have previous customer service experience, be able to lift up to 50 lbs, and possess strong problem-solving and communication skills. The position offers various perks, including medical insurance and educational assistance.

Qualifications

• High school diploma or equivalent preferred.
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environments highly preferred.
• Ability to follow instructions and interpret operational documents required.
• Physical capability to lift between 30 and 50 lbs and perform various physical tasks required.
• Excellent customer service and relationship management skills required.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions while working at an assigned cash register.
• Maintain security of cash and protect company assets.
• Keep the store well-stocked and recover merchandise.
• Ensure a positive, safe, and respectful environment.

Skills

Customer service experience

Relationship management skills

Organizational skills

Communication skills

Problem-solving skills

Education

High school diploma or equivalent

Job description

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions while working at an assigned cash register.
• Maintain security of cash and protect company assets.
• Keep the store well‑stocked and recover merchandise.
• Receive merchandise and help with unloading trucks, ensuring stock replenishment meets productivity standards.
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders.
• Maintain cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable.
• Perform other duties as assigned.

Skills and Experience

• High school diploma or equivalent (preferred).
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environments (highly preferred).
• Ability to follow instructions and interpret operational documents (required).
• Physical capability to lift between 30 and 50 lbs. from floor to shoulder height and to perform frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting (required).
• Excellent customer service and relationship‑management skills (required).
• Strong organizational and communication skills (required).
• Strong problem‑solving and decision‑making skills (required).

Perks and Benefits

• Medical, pharmacy, dental, and vision insurance.
• Employee Assistance Program.
• Retirement plans.
• Educational assistance.
• And much more.

Employment Type

Part time.

Equal Opportunity Employer

We are an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. In accordance with local laws in AZ, AR, CO, FL, GA, ID, IL, IA, KS, ME, MS, MO, MT, NE, NV, NH, NM, ND, OK, OR, SC, SD, TN, TX, UT, VT, VA, WV, WI, and WY, minors are also eligible to be considered for employment in certain roles.

Disability Accommodations

We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.

Job Notes

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which appear in the job description for this position, and which may be amended from time to time at our discretion. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor.

Please note, this job description is not a contract of employment and may be modified to meet evolving business needs. Employment is at‑will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.