Customer Service Associate I

Family Dollar; Baltimore (MD); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Employee Assistance Program

Retirement plans

Educational Assistance

Medical, pharmacy, dental, and vision insurance

Job summary

A retail company in Baltimore seeks a customer-focused associate to assist with transactions, maintain store cleanliness, and ensure a pleasant shopping experience. Candidates should have a high school diploma and prior customer service experience. Responsibilities include managing sales transactions, stock replenishment, and providing excellent customer service in a fast-paced environment. The role offers various benefits, including medical and educational assistance.

Qualifications

• Ability to lift 30-50 lbs. and perform physical tasks.
• Excellent customer service and relationship management skills.
• Strong organizational and communication skills.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions and operate cash register.
• Maintain cleanliness throughout the store and manage stock.

Skills

Customer service experience

Strong organizational skills

Communication skills

Problem-solving skills

Ability to follow instructions

Education

High school diploma or equivalent

Job description

Duties

• Assist customers with questions and recommendations
• Manage sales transactions while working assigned cash register
• Maintain security of cash and protect company assets
• Keep the store well-stocked, and recover merchandise
• Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
• Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
• Other duties as assigned

Skills and Experience

• High school diploma or equivalent is preferred
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
• Ability to follow instructions and interpret operational documents is required
• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
• Excellent customer service and relationship management skills are required
• Strong organizational and communication skills are required
• Strong problem‑solving and decision‑making skills are required

Perks and Benefits

• Employee Assistance Program
• Retirement plans
• Educational Assistance
• Medical, pharmacy, dental, and vision insurance
• And much more!

EEO Statement

We are an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. In accordance with local laws in AZ, AR, CO, FL, GA, ID, IL, IA, KS, ME, MS, MO, MT, NE, NV, NH, NM, ND, OK, OR, SC, SD, TN, TX, UT, VT VA, WV, WI, and WY, minors are also eligible to be considered for employment in certain roles.

We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which appear in the job description for this position, and may be amended from time to time at our discretion. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor.

Please note, this job description is not a contract of employment and may be modified to meet evolving business needs. Employment is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.