Customer Service Associate I

Calder News LLC; Grand Rapids (MI); Vor Ort; USD 17.000 - 21.000; Teilzeit

Benefits dieser Stelle

Medical insurance

Pharmacy insurance

Dental insurance

Vision insurance

Employee Assistance Program

Retirement plans

Educational Assistance

Zusammenfassung

Calder News LLC is seeking a part-time Customer Service Associate to deliver a great shopping experience. You will assist customers, handle transactions, stock and maintain store cleanliness, and ensure a positive, respectful environment for customers and staff.

The role emphasizes helpful interactions, accurate register operation, and adherence to store standards. Prior retail or service experience is preferred, with a focus on customer satisfaction and teamwork.

Qualifikationen

• Ability to follow instructions and interpret operational documents.
• Must be able to lift between 30 and 50 lbs. and perform frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and lifting.
• Excellent customer service and relationship management skills.
• Strong organizational and communication skills.
• Strong problem-solving and decision-making skills.

Aufgaben

• Assist customers with questions and recommendations.
• Manage sales transactions at the cash register.
• Maintain security of cash and protect company assets.
• Keep the store well-stocked and restock merchandise.
• Receive merchandise and unload trucks for stocking.
• Maintain a clean, safe, and respectful store environment.
• Perform other duties as assigned.

Kenntnisse

Follow instructions

Lifting 30–50 lbs

Customer service

Organizational skills

Communication skills

Problem-solving

Ausbildung

High school diploma or equivalent

Jobbeschreibung

About the position

We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. This role involves assisting customers, managing transactions, maintaining store stock and cleanliness, and ensuring a positive and respectful environment. The position is part-time.

Responsibilities

• Assist customers with questions and recommendations
• Manage sales transactions while working assigned cash register
• Maintain security of cash and protect company assets
• Keep the store well-stocked, and recover merchandise
• Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
• Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
• Other duties as assigned

Requirements

• Ability to follow instructions and interpret operational documents is required
• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
• Excellent customer service and relationship management skills are required
• Strong organizational and communication skills are required
• Strong problem-solving and decision-making skills are required

Nice-to-haves

• High school diploma or equivalent is preferred
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred

Benefits

• Medical insurance
• Pharmacy insurance
• Dental insurance
• Vision insurance
• Employee Assistance Program
• Retirement plans
• Educational Assistance