Customer Service Associate - Hire Ahead (Kansas City Metro Area)

Capitol Federal® Savings Bank; Olathe (KS); On-site; USD 43,000 - 51,000; Full time

Job summary

Capitol Federal Savings Bank is seeking a Customer Service Associate in the Kansas City Metro Area. This full-time role focuses on processing transactions and providing exceptional customer service. Candidates will work in various branch locations based on need and must be flexible with scheduling.

Qualifications

• Flexibility to work any shifts during branch hours.
• Ability to handle cash and customer transactions accurately.

Responsibilities

• Process financial transactions effectively while ensuring a positive customer experience.
• Assist with maintenance on existing accounts and support department needs.
• Research and troubleshoot customer inquiries.

Skills

Customer service

Communication

Problem solving

Job description

Customer Service Associate - Hire Ahead (Kansas City Metro Area)

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Customer Service Associate - Hire Ahead (Kansas City Metro Area)

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Full-time

This position is designed as a developmental role to prepare you for the next available Customer Service Associate opportunity within Capitol Federal. As a Customer Service Associate, you will be placed in the first available position across any of our branch locations within the Kansas City metro area. Flexibility is key, as you may be reassigned based on business need across the region.

Job Description

Pay: Up to 20.00/hour

Job Type: Full-time

This position is designed as a developmental role to prepare you for the next available Customer Service Associate opportunity within Capitol Federal. As a Customer Service Associate, you will be placed in the first available position across any of our branch locations within the Kansas City metro area. Flexibility is key, as you may be reassigned based on business need across the region.

Branch Hours

Monday - Friday: 8:30 AM - 6:00 PM

Saturday: 9:00 AM - 4:00 PM

Availability

Candidates must be available to work any shifts during branch hours, as needed.

Role

Responsible for accurately processing financial transactions and being an effective source of information for our customers: in lobby, drive-thru window or by telephone. Provides friendly, professional, confidential and effective assistance to customers and Bank associates assuring a positive experience and minimizing wait time.

• Performs teller transactions as defined by the Bank. Balances cashbox daily to ensure accuracy in transactions and notifies supervisor regarding any offages. Participates in the rotation of vault duties, including the daily balancing of the vault when it is used.
• Research, troubleshoot and resolve basic external and internal customer inquiries as needed.
• Answer incoming calls verifying the identity of the caller. Determine the needs of the caller and minimize the time and effort to resolve their concerns.
• Use every customer contact as an opportunity to advise customers about additional services or programs that might benefit them. Updates the Bank’s tracking system related to customer recommendations and referrals as defined by the Bank.
• Assists customers with maintenance on existing accounts as defined by management.
• Assists other departments and branches with transactions as needed; provides support for the department and branch management in fulfilling customer requests.
• Maintains the most stringent standards of customer service confidentiality.
• Perform other duties as assigned.
• Participate in proactive team efforts to achieve departmental and company goals
  
  

To learn more or apply go to https://www.capfed.com/about-capfed/careers

CapFed is an equal opportunity employer.

Seniority level

• Seniority level

  Internship

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Banking

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