Customer Service Associate Full Time

Horizon Credit Union; Great Falls (MT); On-site; USD 51,577,000 - 69,629,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Telemedicine (part-time)

Life Insurance

Disability Insurance

Employee Assistance Program

Tuition Reimbursement

401K Retirement Savings

Matching Contributions

Discretionary Annual Incentive Bonus

PTO 10 hours/month

Birthday Holiday

11 Paid Holidays

Job summary

Horizon Credit Union is seeking a friendly, detail-oriented Member Service Representative to help members with daily banking, loans, and accounts. This full-time role emphasizes accuracy, compliance, and delivering a positive member experience.

You'll verify cash transactions, process payments, and educate members on products and services while growing relationships and supporting the community. A GED or high school diploma and customer service experience are required or preferred.

Qualifications

• High school diploma or GED required.
• Minimum six months customer service and/or cash handling experience required.
• One year related financial institution, customer service, and cash handling experience preferred.

Responsibilities

• Ensure each interaction creates a positive member experience with relevant solutions.
• Verify cash transactions and balance drawers per Horizon's standards.
• Process loan payments and maintain basic accounts including IRAs/HSA postings.
• Educate members on Horizon's products and services to improve financial well-being.
• Conduct outbound calls to promote credit union products and services.
• Deliver omnichannel experiences with accurate financial calculations.
• Maintain compliance with regulations and internal policies.
• Understand Horizon's products and competitors to communicate value.
• Build relationships through need-based conversations and referrals.

Skills

Customer service

Cash handling

Education

High school diploma or GED

Job description

At Horizon Credit Union, this is more than just a job. It's a place where you can grow, make a difference and feel connected to your work and community. Join us to thrive, do your best work and help create positive change in your community.

Full-Time

18.00-$24.30/hourly

• Our goal is that you feel successful, supported, and balanced in all aspects of your life! Medical, Dental & Vision Insurance for full-time and reduced full-time employees and their families
• Telemedicine for part-time employees
• Paid Group Life and Disability Insurance
• Employee Assistance Program
• Tuition Reimbursement Program
• 401K Retirement Savings
• Employer 401K Retirement Contributions & Matching upon eligibility
• Discretionary Annual Incentive Bonus based on eligibility criteria
• 10 hours of PTO per month (prorated for reduced full-time and part-time)
• Paid Birthday Holiday
• 11 Paid Holidays

High school diploma or general education degree (GED); Minimum six months customer service and/or cash handling experience required; One year related financial institution, customer service, and cash handling experience preferred.

Responsibilities Of The Member Service Representative

Responsible for ensuring each interaction creates a positive member experience while providing relevant solutions to improve the financial and personal well-being of the member.

Verify cash transactions using the three-count rule, accurately record cash activity within the core system, and consistently balance cash drawers in accordance with Horizon's balancing standards.

Process loan payments, maintain basic accounts (including CDs, money markets, and share accounts), and complete IRA/HSA transactions, ensuring accuracy and proper documentation in all postings.

Growth, Sales, & Service

Maintain comprehensive, up-to-date knowledge of products, services, policies, digital banking, and regulatory requirements to confidently educate members, address complex inquiries, and refer products and services that improve the financial well-being of our members.

Conduct outbound calling efforts to current and prospective members to promote credit union products and services and identify additional financial needs.

Leverage evolving digital tools and systems to deliver efficient, seamless omnichannel experiences while ensuring accuracy in financial calculations, including discounts, interest, and other key financial transactions.

Understand the products and services offered by other financial institutions and be able to communicate the value proposition of those of Horizon Credit Union.

Build member relationships through need-based conversations, identifying opportunities to recommend products, services, and referrals that support members' financial goals, retain members and deepen relationships with the credit union.

Administrative

Maintain strict adherence to financial regulations, internal policies, and operational procedures to ensure compliance, accuracy, and risk mitigation in all member interactions.

Maintain knowledge of the Business Continuity Plan and perform required duties

About Horizon Credit Union

Founded in Spokane, Washington in 1947, we built our foundation on community outreach and meaningful connections with our members and neighbors. We are equally proud that as we have grown, our commitment to our communities and members has remained strong and steadfast along the way.

Let Horizon Credit Union help you reach your goals.