Member Account Specialist

Horizon Credit Union; Missoula (MT); On-site; USD 26,000 - 36,000; Full time

Job summary

Horizon Credit Union in Missoula is seeking a Member Account Specialist to enhance member experiences, open and verify accounts, and support day-to-day branch operations.

The role requires delivering accurate financial transactions, cross-selling services, and maintaining strong cash controls in a full-time capacity.

Qualifications

• High school diploma or GED with six months related experience or training.
• Experience delivering a positive member experience and handling financial transactions.
• Ability to open/verify complex member accounts and assist with ownership types.

Responsibilities

• Ensure every interaction creates a positive member experience and provides solutions.
• Own end-to-end membership and account opening processes, including complex ownership types.
• Verify cash transactions, balance drawers, and maintain cash controls.
• Open deposit accounts and cross-sell products to members.
• Conduct outbound calls to promote products and services.
• Navigate core data systems and support omnichannel experiences with accurate calculations.

Skills

Customer service

Cash handling

Regulatory compliance

Account opening

Sales outreach

Education

High school diploma or GED

Six months related experience

Job description

Description

YOUR PATH. OUR PURPOSE.

At Horizon Credit Union, this is more than just a job. It's a place where you can grow, make a difference and feel connected to your work and community. We're committed to providing you with the tools and resources to build a fulfilling career with a good work-life balance. Join us to thrive, do your best work and help create positive change in your community.

COMPENSATION

Full-Time

Non-Exempt

$18.85-$26.39/hourly

*This figure shown represents the minimum and maximum of the range for this role. Individual offers are made dependent upon a candidate’s experience, education and skill level.

BENEFITS

Our goal is that you feel successful, supported, and balanced in all aspects of your life! To assist with this, we offer:

• Medical, Dental & Vision Insurance for full-time and reduced full-time employees and their families
• Telemedicine for part-time employees
• Paid Group Life and Disability Insurance
• Employee Assistance Program
• Tuition Reimbursement Program
• 401K Retirement Savings
• Employer 401K Retirement Contributions & Matching upon eligibility
• Discretionary Annual Incentive Bonus based on eligibility criteria
• Paid Time Off per Full Calendar Year:
• 10 hours of PTO per month (prorated for reduced full-time and part-time)
• Paid Birthday Holiday
• Paid Wellness Days
• Up to 24 hours of Paid Volunteer Time annually
• 11 Paid Holidays
• And More!

Requirements

Education & Experience

High school diploma or general education degree (GED); six months related experience and/or training; or equivalent combination of education and experience.

RESPONSIBILITIES OF THE MEMBER ACCOUNT SPECIALIST

Member Experience

• Responsible for ensuring each interaction creates a positive member experience while providing relevant solutions to improve the financial and personal well-being of the member.
• Deliver an exceptional member experience by actively engaging prospective and existing members, owning the full end-to-end membership and account opening process, including complex ownership types (e.g., Business, Trusts, Estate, Youth and IRAs), and ensuring all information is accurately verified, compliant with regulatory requirements, and supported by required Set up new account files and provide members with all the necessary information for membership including IRA Accounts, Trust Accounts and professional accounts
• Verify cash transactions using the three-count rule, accurately record cash activity within the core system, and consistently balance cash drawers in accordance with Horizon's balancing standards.
• Research, resolve, and report cash balancing discrepancies while maintaining strong cash controls and operational integrity.

Growth, Sales, & Service

• Open deposit accounts and cross-sell products and services to new and current consumer and business members, focusing on financial value to the member through a consultative, member-centric approach.
• Conduct outbound calling efforts to current and prospective members to promote credit union products and services and identify additional financial needs.

Technical Skills

• Ability to navigate core data system including input, output, and inquiry to member accounts and other account information required in the member service function.
• Leverage evolving digital tools and systems to deliver efficient, seamless omnichannel experiences while ensuring accuracy in financial calculations, including discounts, interest, and other key financial transactions.

Administrative

• Maintain working knowledge of branch opening and closing procedures and assist as needed to support branch operations.
• Maintain knowledge of the Business Continuity Plan and perform required duties during system interruptions to ensure continuity of operations.
• Maintain a working knowledge of the Credit Union’s strategic direction, departmental goals, NCUA Share Insurance, and account insurability requirements.

ABOUT HORIZON CREDIT UNION

Founded in Spokane, Washington in 1947, we built our foundation on community outreach and meaningful connections with our members and neighbors. Over the years, we’ve expanded across Washington, Idaho, Montana and eastern Oregon. We are equally proud that as we have grown, our commitment to our communities and members has remained strong and steadfast along the way.

*The statements in this job description are intended to describe the essential functions and minimum qualifications for this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required.