Customer Service Associate - Frontline Help & Solutions

Wegmans; Thompsonville (MA); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

PTO

Premium overtime pay

Health benefits

401(k) match

Scholarship program

LiveWell Employee & Family program

Job summary

Wegmans is seeking a Service Desk Associate to greet customers and provide friendly, responsive assistance at checkout and beyond. You will engage shoppers, answer questions and help resolve issues to ensure a positive shopping experience.

The role emphasizes eye contact, a helpful attitude, and collaboration with store teams. They highlight comprehensive benefits and a people-first culture at Wegmans.

Qualifications

• Experience in customer service, especially in a retail or grocery setting.
• Experience working as a cashier and operating a cash register.

Responsibilities

• Engage customers in friendly conversation while making eye contact and smiling.
• Proactively offer additional assistance or services and thank the customer for shopping at Wegmans.
• Properly bag items to ensure products arrive in good condition.
• Partner with departments to ensure questions are answered and problems are resolved.

Skills

Customer service

Cashier duties

Communication

Problem solving

Tools

Cash register

Job description

Wegmans is seeking a Service Desk Associate to greet customers and provide friendly, responsive assistance at checkout and beyond. You will engage shoppers, answer questions and help resolve issues to ensure a positive shopping experience.

The role emphasizes eye contact, a helpful attitude, and collaboration with store teams. They highlight comprehensive benefits and a people-first culture at Wegmans.