Customer Service Associate/ Front Desk

One Step Physical Therapy P.C.; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Une entreprise leader dans le secteur de la santé recherche un Réceptionniste Front Desk pour interagir avec les patients et gérer des tâches administratives. Le candidat idéal aura un sens aigu du service client, d'excellentes compétences organisationnelles et sera capable de travailler à l'aide de Google Suite. Ce rôle combine à la fois la gestion du bureau et le contact direct avec les patients.

Qualifications

• Baccalauréat ou équivalent (préféré mais pas requis).
• Expérience préalable dans un rôle administratif est un plus.
• Capacité à travailler individuellement ou en équipe.

Responsibilities

• Gérer les rendez-vous des patients et assurer un accueil chaleureux.
• Répondre aux appels téléphoniques en maintenant un excellent service client.
• Assurer la propreté et la présentation du bureau.

Skills

Customer Service

Phone Etiquette

Organizational Skills

Communication Skills

Tools

Google Suite

Job description

One Step Physical Therapy is seeking a Customer Service Front Desk Receptionist, who will be responsible for interacting with patients in a healthcare setting and managing administrative tasks for the medical team. Their duties include scheduling patient appointments according to Doctor availability, explaining intake forms to new patients and processing payments after treatment.. . Job Skills & Requirements:. . Coordinate appointments for patients.. . Great customer Service. . Patient care, appointment confirmation and follow up with patients are critical to function in this role.. . Phone etiquette and interpersonal skills are a must.. . Previous experience in the medical sector is a plus. . Travel time : 30 minutes away is preferable. . Duties. . Greet and welcome visitors in a warm and professional manner.. Answer phone calls promptly, directing inquiries to the appropriate personnel while maintaining excellent phone etiquette.. Manage the front desk area, ensuring it is tidy and presentable at all times.. Handle incoming and outgoing mail and packages efficiently.. Maintain calendars for appointments, meetings, and events, ensuring effective calendar management.. Utilize Google Suite for document creation, scheduling, and communication.. Assist with office management tasks including filing, data entry, and other administrative duties as needed.. Coordinate with other departments to facilitate smooth operations within the office.. Experience. . Previous experience in an office or administrative role is preferred but not required.. Proficiency in Google Suite and familiarity with office phone systems is a plus.. Strong organizational skills with the ability to manage time effectively and prioritize tasks.. Excellent verbal and written communication skills are essential.. Ability to work independently as well as part of a team in a collaborative environment.. If you are a motivated individual with a passion for providing excellent customer service and possess the necessary skills to thrive in an office setting, we encourage you to apply for this exciting opportunity as a Front Desk Receptionist!. . Job Types: Full-time, Part-time, Contract. . Pay: $16.00 - $18.00 per hour. . Shift:. . 10 hour shift. 8 hour shift. Work Location: In person

Experience: Required
Employment: Full-time
Salary: $16 – $18 hourly
Benefits:

About One Step Physical Therapy P.C.: